AI/ML Engineering Director

Job Description:
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able To Obtain:
Top Secret
Public Trust/Other Required:
None
Job Family:
Data Science and Data Engineering
Skills:
Job Qualifications:
Collaboration, Digital Transformation Initiatives, Innovation, Performance Driven, Sustainability
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
GDIT is seeking a Director-level AI/ML Engineer to support CCaaS & AI digital transformation initiatives across federal and public sector environments. This role combines hands-on architecture, POC development, and presales engagement. Candidates must be able to prototype solutions, lead discovery sessions, present architectures to executives and develop AI capabilities end-to-end.
This role is focused on modernizing citizen and employee engagement through strategic adoption of AI, automation, analytics, and workflow optimization. This position has strategic advisory and architectural responsibilities and benefits from a strong understanding of operational delivery models.
Successful candidates bring deep experience from previously leading advanced analytics, AI/ML, modeling, simulation, optimization and/or decision intelligence capabilities to advise clients on modernization strategies and technology roadmaps.
Key Responsibilities
Assess current-state service desk and contact center environments, including people, process, technology, and operating & costing models
Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration
Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives
Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings
Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions
Brief internal and customer stakeholders on the technologies and methodologies described in the required qualifications
Support capture and business development efforts such as responding to proposals, request for information and whitepapers
Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service Management
Facilitate workshops, stakeholder interviews, and operational assessments
Convert operational pain points into scalable technical and process solutions
Produce architectural documentation, transformation strategies, business cases, and executive-level briefings
Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements
Evaluate, recommend and implement technologies including:
Conversational AI/chatbots
Virtual agents
Intelligent routing
Knowledge-Centered Service (KCS)
Robotic Process/Agentic Automation (RPA)
Workflow automation platforms
Agent Assist capabilities
Predictive analytics and reporting
What Success Looks Like
Reduced dependence on labor-intensive support models
Increased automation and self-service adoption
Improved customer and employee experience
Faster resolution times and operational efficiency gains
Measurable cost optimization through AI-enabled transformation
Sustainable modernization strategies aligned to mission objectives
Demonstrated portfolio growth based on successful sales activities
Required Qualifications
Education: Bachelor’s Degree in Information Technology (or equivalent experience)
Experience: 5+ years of related experience required; 15+ years of related experience preferred, including 8+ years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical field
Security Clearance Level: Must be able to obtain and maintain a Top Secret security clearance
US Citizenship Required
Location: Remote
Experience delivering modern AI methods to real-world problems in complex technical environments across Government or Commercial industries (Federal, State & Local, retail, financial services, insurance, healthcare, telecom, technology etc.)
Experience designing or implementing AI and automation solutions within support organizations
Ability to assess and redesign support operating models for efficiency and scalability
Strong executive communication and client-facing consulting skills
Demonstrated experience owning/supporting a portfolio of work to include delivering to a cost model or owning P&L
Familiarity with Agentic and Gen AI-enabled support capabilities and copilots
Experience developing business cases or ROI/Cost models for automation initiatives
Hands-on experience with AI/ML competencies such as:
Virtual Agents
LLM orchestration
Agentic AI patterns
Safety, compliance and guardrails
Conversational design
AI evaluation frameworks
Prompt engineering and context engineering
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in data science and engineering at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.
#GDITLA
The likely salary range for this position is $170,144 - $230,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
Telecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards At GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to cre

Work arrangement
Yes