HR Shared Services Advisor

Position: HR Shared Service Advisor - French Speaker
Company: RELX (Elsevier, Lexis Nexis, RX Global...)
Location:: Poland
Work Type: Hybrid, mostly home-based. Occasional traveling to one of our offices might be required / Candidates that live in Wroclaw, Warsaw or their surroundings are preferred.
Languages Requirement: French and English
About us
At Elsevier, we’re all about connecting healthcare professionals and students with the clinical and educational resources they need to make a difference aiming for the benefit of every patient. Our Account Management team is at the heart of that mission — working closely with clients to understand their goals and deliver solutions that truly help improving patient and educational outcomes. We’re a down-to-earth group of experienced sales professionals that values teamwork, innovation, and always pushing ourselves to improve — in an environment where everyone feels supported and included.
About the Role
The Human GPS Advisor delivers centralized HR support to employees and managers, covering areas such as time off, leave policies, and country-specific benefits. This role manages a wide range of HR transactions and inquiries throughout the employee lifecycle. The advisor adheres to established procedures for resolving employee questions and issues, while also proactively addressing new or undefined requests to ensure smooth and efficient service center operations. In addition, the advisor collaborates closely with HR Technology, HR Business Partners (HRBPs), and Centers of Excellence (COEs) to resolve complex issues and continuously improve service delivery.
Responsibilities:
Responsible for benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations
Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and escalate complex or sensitive issues as needed
Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security
Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information
Collaborate with internal stakeholders like HRBP, HR COEs and others as well as external vendors to implement and improve service center processes, systems, and standards.
Identify and report issues, trends, and opportunities for service center improvement and enhancement
Participate in training and development activities to enhance knowledge and skills in human resource service delivery
Participate in engagement activities with other regional shared services team members
Collaborate with internal audit team and external auditors to complete audits on HR operations.
Qualifications:
Bachelor’s degree or equivalent in human resources, business administration, or related field
At least 3 years of experience in human resource service center, operations, or related role in a multi-national company, preferably worked for different countries
Fluent in English / Secondary language French
Familiar with labor law of France
German and or Spanish as 3rd language is a plus
Knowledge of MS Office suite (excel, word, PowerPoint)
Excellent communication, customer service, and interpersonal skills
Ability to work independently and as part of a team
Ability to handle confidential and sensitive information with discretion
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
Ability to troubleshoot and advise on solutions
We offer
We cultivate a collaborative, supportive environment where every one of our people can explore big ideas, and bring passion, ambition, and entrepreneurial spirit to everything they do. We want our people to feel appreciated, supported and inspired, which is why we offer such a fantastic range of benefits and rewards.
Primary Location Base Pay Range: Home Based - Poland zł85,500 - zł142,500.

Work arrangement
Yes