Agency Account Manager

About Fireflies
Fireflies is a Dubai-based creative agency working across social media, content, creator campaigns and brand experiences across the Middle East.
We work with leading brands across fashion, beauty, retail, hospitality, lifestyle and entertainment.
As we grow, we're looking for an Account Manager based in India to support our Dubai team in managing client relationships, coordinating campaigns and ensuring work is delivered smoothly across our creative, social, influencer and production teams.
The role
Understand the client. Understand the brief. Keep everyone aligned. Make sure great work gets delivered.
This is a hands-on agency account management role. You will be responsible for managing day-to-day client relationships, translating client requirements into clear internal briefs, coordinating with different teams and keeping projects moving from brief through delivery.
You'll act as an important link between our clients and the Fireflies team in Dubai, ensuring communication is clear, timelines are managed and clients always know where things stand.
What you'll do
Client management
Manage day-to-day communication with assigned clients
Build strong relationships with client marketing and brand teams
Understand each client's business, brand, objectives and priorities
Lead regular client calls, meetings and status updates
Manage expectations around timelines, deliverables and feedback
Identify potential issues early and work with the team to resolve them
Ensure clients receive a consistently high level of service
Briefing & campaign management
Receive client briefs and translate them into clear, actionable internal briefs
Ask the right questions when briefs are incomplete or unclear
Coordinate campaigns across social media, content, creators, digital and brand experiences
Manage projects from briefing through execution and final delivery
Ensure everyone understands the scope, deliverables, responsibilities and deadlines
Consolidate client feedback and communicate it clearly to internal teams
Keep projects moving and follow up proactively when actions are outstanding
Internal coordination
Work closely with creative, social media, content, influencer, performance and production teams
Coordinate priorities and timelines across multiple projects
Make sure teams have the information and approvals they need
Organise internal kick-offs and project check-ins where required
Flag risks, delays or scope changes early
Maintain clear communication between clients and internal teams
Reporting & organization
Maintain project trackers, timelines and status reports
Keep records of briefs, approvals, feedback and deliverables organized
Prepare weekly client/project updates
Support campaign reporting and presentations
Track project scope and flag requests that fall outside the agreed scope
Ensure important client actions and follow-ups never get missed
Account growth & commercial support
Understand the services each client currently uses and identify potential opportunities for additional support
Help identify opportunities for upselling or expanding existing accounts
Support preparation of proposals, presentations and credentials
Coordinate quotations, scopes of work and client approvals with the Dubai team
Support account reviews and renewal discussions
Help track account performance and overall client satisfaction
What we're looking for
2–4 years' experience in an account management/client servicing role within a creative, advertising, social media, digital or integrated marketing agency
Agency experience is essential
Excellent written and spoken English
Strong client communication and relationship-management skills
Able to turn client conversations and requirements into clear internal briefs
Highly organized and comfortable managing multiple clients and projects simultaneously
Strong follow-up and project-management discipline
Confident coordinating with creative and specialist teams
Comfortable managing timelines, feedback and client expectations
Strong attention to detail
Able to work independently in a remote environment
Comfortable working closely with a Dubai-based team
Curious about brands, social media, creators, culture and marketing in the Middle East
Bonus points
Experience across any of the following is helpful:
Social media management
Creative campaigns
Influencer marketing
Content production
Performance marketing
Events or experiential marketing
Fashion, beauty, retail, hospitality, lifestyle or entertainment clients
UAE or GCC clients
Project management tools and agency workflow systems
How we'll measure success
Once you're fully ramped up, we'll look at things such as:
Client satisfaction and relationship quality
Quality and clarity of briefs
Projects delivered on time
Follow-up consistency
Accuracy of project trackers and documentation
Ability to manage multiple accounts smoothly
Internal team satisfaction with communication and coordination
Ability to anticipate client needs and potential issues
Client retention
Growth and additional opportunities generated within existing accounts
We're looking for someone who doesn't simply pass messages between the client and the team. We want someone who understands what the client is trying to achieve, thinks ahead, takes ownership and helps both the client and the internal team get to the best outcome.
Compensation
₹40,000–60,000/month, depending on experience.
There will also be opportunities for performance-based incentives linked to account growth, client retention and additional business generated from accounts you manage.

Work arrangement
Yes