Case Manager

Company Overview
S&P Kinney Technologies is a technology-focused organization that supports clients with specialized solutions, services, and ongoing technical guidance. The company emphasizes reliability, innovation, and customer service, partnering closely with clients to understand their needs and deliver tailored support. Team members collaborate across functions to solve complex problems and improve client outcomes. S&P Kinney Technologies promotes a culture of continuous learning, professional growth, and integrity in all interactions.
Position Description
This is a full-time remote Case Manager role. The Case Manager will oversee a portfolio of client cases, ensuring timely follow-up, accurate documentation, and effective communication across internal teams and external stakeholders. Daily tasks include assessing case needs, coordinating resources, tracking case progress, and resolving issues to promote positive outcomes. The Case Manager will maintain detailed records in case management systems, prepare status reports, and escalate risks or complex situations as needed. The role also involves collaborating with technical and operational teams, educating clients about available services, and contributing to process improvements that enhance efficiency and client satisfaction.
Qualifications
Strong case management and coordination abilities, including organizing information, prioritizing tasks, and managing multiple cases simultaneously.
Excellent communication and interpersonal skills for working with clients, internal teams, and external partners in a clear, professional manner.
Proficiency with digital tools and documentation systems, including case management software, spreadsheets, and collaboration platforms.
Problem-solving and analytical skills to assess case needs, identify issues, and recommend appropriate solutions.
Attention to detail and accuracy in recordkeeping, reporting, and compliance with internal policies and client requirements.
Ability to work independently in a remote environment while meeting deadlines and maintaining confidentiality.
Experience in case management, client services, or a related field; background in technology services or support is a plus.
Relevant education such as an associate or bachelor’s degree in social sciences, business, technology, or a related discipline, or equivalent experience.

Work arrangement
Yes