Account Manager

JOB POST: Account Manager | Remote | Full-Time | Php35K-40K/Month
About the Role
We are a growing marketing agency looking for a highly organized and client-focused Account Manager to join our team.
This role is similar to a Project Manager, but with a stronger focus on client communication, relationship management, and retention.
Your main responsibility is to make sure clients are happy with our services, projects stay on track, concerns are addressed quickly, and clients want to continue working with us long-term.
You will work closely with our Strategists and Creative Team, including our multimedia staff, videographers, video editors, and graphic artists, to coordinate client projects and deliverables.
Learn more about us: www.strategicgrowthdigital.com
Compensation: Php35,000-Php40,000/month
Key Responsibilities
A. Client Management & Retention
Serve as the main point of contact for assigned clients
Maintain strong, professional client relationships
Regularly check in with clients and address concerns proactively
Follow up on approvals, feedback, assets, and other client requirements
Identify potential client issues and coordinate solutions with the internal team
Make sure clients understand project progress, deliverables, and next steps
Help ensure clients remain satisfied and continue working with us long-term
B. Project Coordination
Manage client projects, timelines, and deadlines in ClickUp
Coordinate with Strategists, multimedia staff, videographers, video editors, and graphic artists
Communicate client briefs, feedback, and revisions to the appropriate team members
Follow up on pending tasks and deliverables
Make sure completed work is properly reviewed and delivered to clients
Keep ClickUp updated with project status
C. Client Meetings & Onboarding
Attend and eventually lead client meetings
Take notes and track action items
Coordinate client onboarding requirements, assets, and account access
Follow up with clients for missing information or approvals
Make sure client requests and next steps are properly communicated internally
D. Internal Coordination
Coordinate between clients and our internal team
Help resolve project or communication issues
Organize client files and information in Google Drive
Help maintain SOPs, checklists, and workflows
What We're Looking For
Highly organized and detail-oriented
Strong written and verbal English communication
Professional and confident when communicating with clients
Proactive and comfortable following up
Able to manage multiple clients and projects
Good at problem-solving and handling client concerns
Reliable and able to take ownership of responsibilities
Comfortable working remotely and independently
Experience Is a Plus
Account Management
Project Management or Project Coordination
Client Success or Customer Service
Marketing Agency experience
Digital Marketing or E-commerce experience
Direct Account Management experience is not required. We are open to fast learners who communicate well, are organized, and are comfortable working with clients.
Work Setup: Fully Remote, Full-Time
Php35,000-Php40,000/month
Flexible schedule, provided you can attend required team and client meetings
Long-term growth opportunity as the agency expands
If you enjoy working with clients, keeping projects organized, and making sure things get done, we'd like to hear from you.

Work arrangement
Yes