Onboarding Specialist

About the role
We are building a team of independent sales reps who sell water filtration systems through in-home water tests. The Onboarding Specialist guides each new rep candidate from first contact until they are ready for the field, then hands them to our in-house recruiter, who helps them close their first sale. Your main measure of success is how many candidates finish onboarding and become active reps.
Responsibilities:
Contact new rep candidates quickly after they come into our CRM (GoHighLevel) and run a screening call using our screener questions.
Schedule qualified Los Angeles-area candidates for an in-person factory tour and meeting with our team.
Book each candidate's first onboarding call, which covers how to give our presentation and how to use our water testing tools.
Walk candidates through purchasing their testing tools and chemicals.
Teach our three Zoom training classes (presentation, tools, and process).
Collect onboarding paperwork: ID, legal name, signed contractor agreement, tax information, and ACH/payment details.
Review our do's and don'ts and company policies with every new rep.
Follow up persistently by phone, text, and email so candidates don't stall between steps.
Keep every candidate's status current in the GoHighLevel pipeline.
Hand trained reps to the in-house recruiter and keep regular contact with the recruiter on each candidate's progress.
Report weekly on pipeline numbers: candidates contacted, screened, toured, trained, and handed off.
Requirements:
Fluent English with excellent phone skills; comfortable making a high volume of calls.
Bilingual English/Spanish strongly preferred, since many of our candidates are Spanish-speaking.
2+ years in recruiting, onboarding, sales coordination, or inside sales.
Comfortable teaching and presenting over Zoom.
Experience with a CRM; GoHighLevel is a plus.
Organized and persistent: you follow up without being reminded.
Trustworthy handling of personal documents (IDs, tax forms, banking information).
Available during US Pacific business hours.
Success looks like
New candidates contacted within [X minutes/hours] of entering the pipeline.
A high percentage of screened candidates completing all three classes.
A clean pipeline in which every candidate's stage is accurate.

Work arrangement
Yes