Customer Support Executive

Salary : 28k
Experience : 1 to 3 years
Location : Bengaluru
Notice Period : immediate joiners
Company Description CB TEAM operates in the payment services space, focusing on reliable, efficient support for its customers and partners. The organization values responsiveness, accuracy, and clear communication in every interaction. Team members collaborate closely to ensure smooth payment experiences and resolve issues quickly. CB TEAM offers opportunities to grow skills in customer-facing roles within a fast-paced, service-oriented environment.
Role Description The Customer Support Executive is a full-time, on-site role based in Bengaluru. This position is responsible for handling customer inquiries, resolving issues related to payment services, and ensuring high levels of customer satisfaction through phone, email, chat, or in-person communication. Day-to-day tasks include responding to support tickets, providing accurate information about products and services, and escalating complex technical or payment-related issues to the appropriate internal teams. The role also involves maintaining detailed records of customer interactions, following standard operating procedures, and contributing feedback to improve support processes and service quality.
Qualifications
Strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and empathetically.
Experience in maintaining Customer Satisfaction through prompt issue resolution and clear communication.
Ability to provide Online Support across multiple channels (email, chat, phone) in a structured, timely manner.
Exposure to Technical Support in payments or related domains, including basic troubleshooting and issue escalation.
Excellent spoken and written communication skills in English; proficiency in additional regional languages is an advantage.
Ability to work in a fast-paced environment, manage multiple cases, and prioritize tasks effectively.
Comfort with using CRM or ticketing tools and basic office software.
Relevant diploma or bachelor’s degree preferred; prior experience in customer-facing or support roles in fintech, banking, or payment services is a plus.

Work arrangement
No