Operations Manager

Company Description Soulthing is a holistic therapy and wellness platform dedicated to helping individuals and families lead healthier, happier, and more balanced lives. The company connects clients with trusted professionals and personalized care solutions that support both physical and mental well-being. Soulthing’s mission is to make quality wellness services accessible and convenient through a seamless, user-centered experience. With expert-led therapies, wellness services, and tailored support, the platform empowers people to take proactive steps toward long-term health. Guided by a people-first approach, Soulthing focuses on sustainable wellness built on balance, growth, and self-care.
Key Responsibilities
Manage day-to-day home therapy operations and bookings.
Coordinate with therapists for availability, assignments, schedules, and sessions.
Onboard and manage therapists, including document verification and training coordination.
Ensure therapists follow Soulthing's SOPs and service standards.
Handle customer queries, rescheduling, cancellations, and operational issues.
Monitor therapist performance, punctuality, customer feedback, and service quality.
Build relationships with societies, gyms, hospitals, doctors, and local communities for business partnerships.
Coordinate local on-ground activities and customer acquisition initiatives.
Track operational metrics such as bookings, completion rate, cancellations, repeat sessions, and customer satisfaction.
Identify operational problems and create processes to improve efficiency.
Maintain operational reports and share regular updates with the management team.
Requirements
1–3 years of experience in operations, healthcare, home services, hospitality, or a startup environment.
Strong communication and coordination skills.
Comfortable working with customers and field partners.
Good problem-solving and execution abilities.
Basic knowledge of Excel/Google Sheets.
Ability to manage multiple tasks and work in a fast-paced startup environment.
Willingness to handle on-ground operations when required.

Work arrangement
No