GDS, TICKETING, BOOKING & CUSTOMER SUPPORT INTERN

Company Description
MyCheapTickets (RAVS Holidays and Event Management Services LLP) is a Mumbai-based, IATA-accredited travel company focused on making modern travel simple and affordable.
The company offers a wide range of travel services, including domestic and international flight bookings, curated hotel stays, bus reservations, customized holiday packages, visa assistance and travel insurance.
With a strong customer-first approach, MyCheapTickets is dedicated to delivering a smooth, end-to-end travel experience from search to booking and post-booking support. The organization combines competitive pricing with comprehensive travel solutions, helping travelers plan everything from short getaways to extensive international journeys.
Applicants will join a team committed to making travel planning efficient, reliable and customer-friendly.
Role Description
The GDS, Ticketing, Booking & Customer Support Intern is an internship position based in Mumbai with a hybrid work arrangement and work-from-home flexibility.
The intern will assist with flight and travel bookings using Global Distribution Systems (GDS) and other approved travel booking platforms. The role includes supporting ticket issuance, reissuance, cancellations and day-to-day reservation activities across flights, hotels and buses.
The intern will also respond to customer enquiries through phone, WhatsApp, email and chat, provide accurate information on fares, schedules, baggage and travel policies, and assist customers throughout the booking process.
Responsibilities will also include booking confirmation, payment follow-up, billing documentation and post-sale amendments, including coordination for permitted changes, cancellations, reissues and refunds.
The intern will maintain accurate booking and customer records, coordinate with airlines, suppliers and internal teams, and ensure timely follow-up on customer requirements.
This position provides hands-on exposure to GDS operations, travel ticketing, reservations, customer support and end-to-end travel operations within a fast-paced, service-oriented environment.
Key ResponsibilitiesGDS & Ticketing
Search flight availability and fares using GDS and approved travel booking platforms.
Prepare suitable flight options based on customer requirements.
Create and manage PNRs under supervision.
Check fare rules, baggage allowance, schedules and itinerary details.
Assist with ticket issuance and related documentation.
Prepare and share accurate itineraries with customers.
Booking & Billing
Process and coordinate customer bookings for flights, hotels and buses.
Verify passenger and travel details before confirmation.
Share booking confirmations and payment details with customers.
Follow up with customers for payment against booked itineraries.
Coordinate with the accounts/operations team regarding payment confirmation.
Assist with invoice generation and billing documentation.
Maintain accurate booking, payment and invoice records.
Update booking status and customer records regularly.
Post-Sale Service & Amendments
Assist customers with post-booking requirements.
Coordinate permitted changes to travel dates, timings and itineraries.
Assist with reissue, cancellation and refund requests.
Check applicable airline, hotel, bus operator or supplier rules and charges.
Coordinate amendments with airlines, suppliers and internal teams.
Communicate applicable charges and amendment status to customers.
Follow up until the requested service or amendment is completed.
Update booking and customer records after every amendment.
Customer Support
Respond to customer enquiries through WhatsApp, phone, email and chat.
Understand customer requirements and provide appropriate information.
Share quotations, itineraries, booking details and travel information.
Assist customers before and after booking.
Handle routine booking-related queries professionally.
Coordinate customer requests with the relevant internal team.
Escalate complex operational or customer issues to senior team members.
Maintain professional and courteous communication.
Records & Documentation
Maintain accurate customer and booking records.
Update PNR, ticket, itinerary, payment and invoice information.
Record amendments, cancellations, refunds and pending actions.
Maintain customer follow-up records.
Keep booking status updated.
Assist with basic daily/weekly operational reports.
Qualifications
Basic knowledge, training or practical exposure to GDS / airline reservation systems.
Familiarity with Amadeus, Galileo/Travelport, Sabre or another GDS will be an advantage.
Good verbal and written communication skills.
Strong customer-service orientation and a customer-first approach.
Basic knowledge or willingness to learn travel reservations, including bookings, modifications, cancellations and post-sale servicing.
Basic understanding of PNRs, fares, baggage and travel itineraries is an advantage.
Ability to handle customer enquiries and follow up on quotations, bookings and pending payments.
Basic computer literacy, including email, spreadsheets and CRM/booking tools.
Good attention to detail, time management and organisational skills.
Ability to coordinate effectively with customers, airlines, suppliers and internal teams.
Ability to work independently as well as collaboratively.
Students or candidates who have recently completed studies in Travel & Tourism, Aviation, Hospitality, Business or a related field are preferred.
Freshers with relevant GDS training are encouraged to apply.
Willingness to learn travel technology, systems and company processes.
Willingness to work during weekends or holidays when required, based on business requirements and company policy.
Work Arrangement
Hybrid – Mumbai / Work From Home Flexibility
Candidates working remotely should have:
Personal laptop/computer
Reliable internet connection
Smartphone with WhatsApp
Suitable environment for customer communication
Ability to attend online meetings and training
Availability during agreed working hours
Stipend & Incentives
₹8,000 – ₹12,000 per month
The stipend will depend on the candidate's GDS knowledge, practical experience, communication skills and overall suitability for the role.
Additional performance-based incentives may be applicable for eligible sales, booking conversions or other measurable business contributions, subject to the company's applicable incentive structure.
Learning & Career Opportunity
The internship provides practical exposure to the complete travel booking lifecycle:
Customer Enquiry → GDS Search → Quotation → Booking → Payment Follow-up → Ticketing → Billing → Itinerary → Post-Sale Support → Amendments → Record Management
The intern will gain practical experience in:
GDS and airline reservations
Flight ticketing
Travel operations
Booking management
Customer service
Billing and payment coordination
Post-sale servicing
Travel technology
Supplier and airline coordination
Subject to performance, business requirements and company policy, opportunities for continued association or employment may be considered after completion of the internship.
Who Should Apply?
This opportunity is suitable for:
Students pursuing Travel & Tourism, Aviation, Hospitality or related courses
Fresh graduates
Candidates who have completed a GDS course
Candidates with basic practical GDS exposure
Candidates with previous travel agency internship experience
Candidates interested in building a career in travel operations and customer service
How to Apply
Interested candidates should submit their updated CV/Resume and, where applicable, details of their GDS training, certification or practical experience.
📧 Email: info@mycheaptickets.in
Email Subject:
GDS, Ticketing, Booking & Customer Support Intern – MyCheapTickets
Please mention your GDS experience/training in the email or cover message, if applicable.

Work arrangement
Hybrid