Duty Controller

Company Description Fastform Enterprises (PVT) LTD is a growing organization focused on delivering reliable, efficient, and customer-centered services across its operations. The company values strong coordination, timely decision-making, and effective communication to support business continuity. Team members are encouraged to take ownership of their responsibilities and contribute to process improvements. Fastform Enterprises promotes a collaborative, professional work environment with opportunities to develop operational and leadership skills. The organization emphasizes integrity, accountability, and service quality in every aspect of its work.
Role Description The Duty Controller is responsible for overseeing day-to-day operations, monitoring ongoing activities, and ensuring that service standards and schedules are consistently met. In this full-time remote role, the Duty Controller will coordinate tasks across teams, track workflow and timelines, respond to operational issues, and escalate critical matters when necessary. The role involves maintaining accurate records, preparing brief status reports, and updating internal systems to reflect current operational status. The Duty Controller will communicate regularly with internal stakeholders, support problem-solving efforts, and help maintain smooth and efficient business operations throughout assigned shifts.
Qualifications
Strong operational coordination and monitoring skills, with the ability to manage multiple tasks and prioritize effectively.
Excellent communication skills, including clear written and verbal communication for remote collaboration.
Proficiency with common office and collaboration tools (e.g., spreadsheets, email, video conferencing, task management software).
Solid analytical and problem-solving abilities, with attention to detail and accuracy in reporting.
Ability to work independently in a remote environment, exercise sound judgment, and remain calm under time-sensitive conditions.
Experience in operations control, dispatch, service coordination, or a similar role is an advantage.
Relevant educational background in business, operations management, logistics, or a related field is preferred.
Willingness to work fixed or rotating shifts and maintain reliable availability for assigned duty periods.

Work arrangement
Yes