Senior Pre- & Post-Sales Customer Engineer, Enterprise

This is a Fully Remote Job
1. About Our Client:
The organization operates within the software and product analytics industry, focusing on enhancing how businesses understand and optimize user experiences. It addresses the challenge of connecting technical execution to measurable business outcomes by providing tools and services that improve product adoption and customer success at scale.
2. About the Opportunity:
The Senior Pre- & Post-Sales Customer Engineer, Enterprise plays a critical role in managing complex enterprise accounts throughout their lifecycle—from acquisition through expansion and escalation. This position drives technical strategy and problem-solving to ensure customers realize value and achieve business outcomes. The role also contributes to improving team capabilities and influencing account success by developing playbooks, coaching peers, and handling high-impact technical interactions.
3. Responsibilities:
Partner with account teams on pre-sales activities, including demos, technical evaluations, and requirements gathering.
Lead onboarding and implementation for strategic customers, including planning, integrations, and training.
Identify and facilitate adoption and expansion opportunities within customer accounts.
Serve as an escalation point for complex technical issues, resolving problems with minimal need for engineering involvement.
Develop playbooks, document solutions, and coach team members to enhance team effectiveness.
Assess account health and lead complex customer engagements to advance relationships and outcomes.
Drive improvements in customer retention, expansion, and technical resolution, contributing reusable frameworks and processes.
4. Requirements:
5 to 8 years in customer-facing technical roles such as Sales Engineering, Solutions Engineering, or Technical Account Management.
Strong hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
Proven ability to manage strategic enterprise accounts with complex technical and business needs.
Skilled at solving ambiguous problems involving multiple variables and constraints.
Experience linking technical execution to business outcomes like retention and ROI.
Proficient in using AI tools integrated into daily workflows for research and content creation.
Experience mentoring junior technical team members.
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes