Front Desk Associate

Location: Lajpat Nagar, New DelhiExperience: 1–2 YearsWorking Days: 6 Days a WeekAbout the RolePlayhouz Studio is looking for a friendly, confident, and organised Front Desk & Operations Executive who can manage the front desk while also taking responsibility for the smooth day-to-day operations of the studio.The ideal candidate should be comfortable interacting with customers, handling bookings and enquiries, coordinating with staff, and ensuring that the studio is well-managed throughout the day.Key ResponsibilitiesFront Desk & Customer HandlingWelcome and assist customers and visitors at the studio.
Handle walk-in customers, phone calls, WhatsApp enquiries, and bookings.
Provide information about studio services, packages, timings, and availability.
Manage customer check-ins, bookings, and basic billing/payment coordination.
Handle customer queries and resolve routine concerns professionally.
Maintain a friendly and professional front-desk experience.
Operations ManagementOversee the studio's day-to-day operational activities.
Ensure the studio is clean, organised, presentable, and ready for customers.
Coordinate with staff and service providers for daily requirements.
Monitor studio schedules, bookings, and room/space availability.
Ensure all facilities, equipment, and supplies are available and in working condition.
Maintain basic inventory and inform management about shortages or requirements.
Coordinate opening and closing procedures where required.
Ensure operational processes are followed properly.
Administrative ResponsibilitiesMaintain daily records of bookings, enquiries, payments, and customer details.
Prepare basic daily/weekly operational reports.
Coordinate with management regarding customer feedback, operational issues, and requirements.
Follow up on pending customer payments or booking confirmations when required.
Assist with basic administrative and coordination tasks.
Candidate Requirements1–2 years of experience in Front Desk, Reception, Operations, Hospitality, Customer Service, Events, or a similar role.
Confident, presentable, and friendly personality.
Excellent customer-handling and communication skills.
Good organisational and multitasking abilities.
Comfortable handling calls and WhatsApp enquiries.
Basic knowledge of MS Office, Excel/Google Sheets preferred.
Ability to independently handle routine operational responsibilities.
Good problem-solving skills and attention to detail.
Hindi communication is absolutely fine; basic working English is preferred.
Candidates who have worked in a studio, hospitality, events, entertainment, fitness, kids' activity, or customer-facing environment will be preferred.
What We’re Looking ForSomeone who can be the face of the studio at the front desk while also ensuring that the daily operations run smoothly.📍 Location: Lajpat Nagar, New Delhi💼 Experience: 1–2 Years

Work arrangement
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