Ecommerce Operations Manager

About Spicy Organic
Spicy Organic offers premium organic spices sourced from farmers committed to sustainable and organic practices. We help customers explore flavor through everyday cooking, recipes, and diverse culinary traditions.
Role Description
We are seeking a full-time remote Ecommerce Operations Manager to oversee our marketplace operations and paid advertising performance. You will manage listings, orders, inventory, pricing, and account health across Amazon, Walmart, and TikTok Shop. You will also own PPC campaign planning, execution, and reporting, working with the operations team to align advertising with margins and available inventory.
Key Responsibilities
Marketplace Management
Manage product listings across Amazon, Walmart, and TikTok Shop.
Optimize titles, bullet points, images, and keywords to improve visibility and conversion.
Keep listings accurate, complete, and compliant with marketplace requirements.
PPC Campaign Management
Plan, launch, and optimize paid campaigns across Amazon, Walmart, and TikTok Shop, based on each platform’s available advertising tools.
Structure campaigns by product, keyword intent, and package size so 4 oz, 8 oz, and 16 oz products can be evaluated and bid on according to their own margins and conversion rates.
Set bids, budgets, and targeting using product-level contribution margins and break-even ACOS as guides.
Review search terms, add negative keywords where supported, and move proven terms into focused campaigns.
Identify high-spend, low-conversion targets and adjust bids, targeting, or listings based on the cause.
Monitor CTR, conversion rate, CPC, ACOS, ROAS, TACOS, and ad-attributed sales. Report performance by SKU and package size, not only at the campaign level.
Coordinate with the operations team to reduce spend on products with limited inventory and support launches or replenished products.
Run controlled tests of targeting, bids, creative, and listing improvements; document results and next actions.
Order and Fulfillment Coordination
Monitor orders daily across all channels.
Ensure tracking information is uploaded accurately and on time.
Identify and resolve cancellations, delays, and other fulfillment issues.
Data and Reporting
Track daily and weekly sales, advertising spend, and profitability.
Identify top-performing and underperforming SKUs.
Maintain clear dashboards in Excel or Google Sheets and deliver weekly recommendations.
Pricing and Inventory Management
Update pricing across platforms and assess how price changes affect conversion and advertising margins.
Monitor inventory levels and flag low-stock items.
Coordinate replenishment with the operations team.
Issue Resolution
Resolve listing errors and suppressed listings.
Monitor account health metrics across platforms.
Escalate issues with a clear explanation and recommended solution.
Qualifications
2+ years of experience with Amazon Seller Central and Walmart Seller Center.
Hands-on experience managing Amazon Ads campaigns, including Sponsored Products, keyword targeting, search-term analysis, bidding, and budget optimization.
Experience with Walmart Connect and TikTok Shop advertising preferred.
Ability to calculate break-even ACOS and evaluate PPC performance using fees, product costs, selling price, and contribution margin.
Strong proficiency in Excel or Google Sheets, including pivot tables and performance reporting.
Experience with listing optimization and keyword research.
Strong attention to detail, sound judgment with advertising budgets, and a process-driven approach.
Compensation and Benefits
Salary: ₹5,00,000–₹6,00,000 per year, based on experience.
Weekends off (Saturday and Sunday).
Opportunity to work with a growing international ecommerce brand.
Performance-based growth and incentives.
Key Performance Indicators
Listing accuracy of 98% or higher.
Order Defect Rate below 1%.
Tracking upload compliance of 100%.
Weekly sales and PPC reporting delivered on time, with SKU-level actions.
Measurable reduction in listing errors and suppressions.
Improvement in advertising efficiency against agreed product-level ACOS, ROAS, and TACOS targets while maintaining profitable sales growth.

Work arrangement
Yes