Senior Manager, Enrolment Services

Full time, fixed term until 31st January 2028
Lead Enrolment Services and drive improvements that enhance the student experience
Base Salary $162,528 + 17% superannuation
About the opportunity
An exciting opportunity exists for a Senior Manager, Enrolment Services to lead the Enrolment Services team within Student Services. Working closely with the Director, Student Services and senior stakeholders, you will lead the effective delivery of enrolment services across the student lifecycle while driving strategic initiatives, service improvements and a positive, high-performing team culture.
Your key responsibilities will be to:
work closely with the Director, Student Services, senior leaders, students and key stakeholders across the University
lead the Enrolment Services team, aligning workforce and resources to deliver high-quality services
oversee operational planning and delivery of enrolment services across the student lifecycle
drive continuous improvement of enrolment systems, processes and services to enhance the student experience
provide strategic advice and insights on enrolment services, operational performance, risks and opportunities
build strong stakeholder partnerships to support effective service delivery and strategic initiatives.
About you
proven senior management experience leading large service delivery teams within a complex organisational environment
demonstrated experience in student administration or student services, with an understanding of issues impacting the student experience
demonstrated experience managing client services using ServiceNow or similar service management platforms
demonstrated capability in workforce planning, people leadership, performance management and resolving complex HR matters
experience in financial management, resource planning and managing operational priorities and performance
relevant bachelor’s degree or an equivalent combination of relevant training and experience.
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks and declarations
Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Tooba Fida, Recruitment Operations by email to tooba.fida@sydney.edu.au
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role.
Applications Close
Sunday 18 October 2026 11:59 PM