Customer Service Representative

Company Description Alvik Freight Forwarders Private Limited is among India’s most customer-centric logistics solution providers, focused on delivering reliable and compliant freight forwarding services. The company adheres to key customs compliances and holds accreditations such as CHA, FIATA, IATA, ACAAI, MTO, and SCN, reflecting its commitment to industry standards. Alvik offers end-to-end logistics support, enabling clients to move cargo efficiently and securely across global markets. Team members work in a professional environment that values accuracy, service quality, and long-term customer relationships.
Role Description The Customer Service Representative role is a full-time, on-site position based in Navi Mumbai. The role involves handling customer inquiries, providing shipment updates, and resolving issues related to logistics and freight forwarding services. Responsibilities include coordinating with internal operations teams and external partners, maintaining accurate records of customer interactions, and ensuring timely communication on booking, documentation, and delivery status. The Customer Service Representative will support continuous improvement in service processes, contribute to customer satisfaction initiatives, and assist in managing escalations in a clear and professional manner.
Qualifications
Strong customer-facing skills, including Customer Service and Customer Support capabilities.
Ability to drive positive outcomes through Customer Satisfaction and Customer Experience focus.
Experience working in roles similar to Customer Service Representatives in logistics or related industries.
Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
Attention to detail and accuracy in handling documentation, data entry, and shipment information.
Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.
Proficiency with basic office software and customer service tools; familiarity with logistics or freight systems is an advantage.
Relevant education in business, commerce, logistics, or a related field; prior experience in freight forwarding or logistics customer service is preferred.

Work arrangement
No