IT Manager

About the Opportunity
The hiring organization is seeking an IT Manager to lead key IT initiatives while driving hands-on execution across core systems and security infrastructure. Reporting to the Director, IT, this role balances strategy and operations by overseeing cloud platforms, identity governance, IT policy, and vendor management to support organizational growth.
Key Responsibilities
Partner with the IT Director and organizational leadership to define and execute the IT strategy, roadmap, and annual priorities.
Establish, document, and enforce IT policies, standards, and best practices across the organization.
Own IT vendor management from sourcing to contract negotiation, renewals, and ongoing performance evaluations.
Manage IT budget planning, spend optimization, and technology return-on-investment reporting.
Oversee daily IT operations across cloud platforms, networking, endpoint management, and security infrastructure.
Manage upgrades, new deployments, and migrations, ensuring minimal disruption and clear cross-functional communication.
Drive SaaS lifecycle management, including onboarding, access control, renewals, and integrations.
Partner with internal teams and external vendors to maintain uptime, monitor system performance, and resolve issues promptly.
Lead information security initiatives, including single sign-on (SSO), multi-factor authentication (MFA), identity governance, and zero-trust architecture utilizing Okta and Zscaler.
Maintain and improve endpoint protection, threat detection, and email security utilizing platforms including Arctic Wolf and Abnormal.
Conduct regular IT risk assessments, user-access reviews, and incident-response exercises.
Ensure audit readiness for IT general controls (ITGC), SOC 2, and SOX-related controls, while upholding organizational security policies.
Lead cross-functional IT projects, migrations, implementations, and automation initiatives from scoping through delivery.
Oversee the IT helpdesk, defining service level agreements (SLAs), operational processes, and escalation paths.
Oversee the employee onboarding and offboarding lifecycle, ensuring proper user provisioning, deprovisioning, and access governance.
Provide hands-on mentorship and support to IT staff and end-users, creating internal training and self-service resources to enhance security awareness and productivity.
Continually assess and improve IT service delivery through automation, system monitoring, and user feedback mechanisms.
Required Qualifications
8+ years of progressive experience managing IT operations within a cloud-first, SaaS-heavy environment.
Strong working knowledge of Microsoft 365, Zscaler, Okta, Arctic Wolf, Abnormal, and related modern IT and security platforms.
Proven experience managing vendors and negotiating contracts from initial sourcing through delivery.
Demonstrated track record of managing cross-functional IT implementations, migrations, and automation projects.
In-depth understanding of security frameworks, IT general controls (ITGC), and best practices for data protection and access governance.
Demonstrated capability to balance strategic roadmap planning with hands-on technical execution.
Excellent communication and collaboration skills when engaging both technical and non-technical stakeholders.
Preferred Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience supporting audit readiness and compliance frameworks, including SOX and SOC 2.
Experience managing or scaling small IT teams in high-growth environments.
Compensation and Work Arrangement
Base Salary: $130,000 - $150,000 annually, plus bonus.
Employment Type: Full time.
Location: United States (Remote).
Reporting Line: Director, IT.
Additional Notices
Equal Employment Opportunity: The organization is an Equal Opportunity Employer and considers all qualified applicants without regard to race, religion, gender, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other characteristic protected by law.
Accommodations: The organization is committed to providing reasonable accommodations to qualified individuals with disabilities or other needs during the application process and employment.
Application Materials: Applicants are requested to submit only the materials specifically required for the application process. Any unsolicited materials submitted (including promotional concepts, business ideas, creative designs, or other media) are provided voluntarily and become the property of the organization, which may use, reproduce, modify, or distribute them without restriction or compensation.

Work arrangement
Yes