Regional Vice President of Operations

Company Description iFAST Corporation is a dynamic organization focused on delivering innovative financial and technology-driven solutions to clients across diverse markets. The company emphasizes operational excellence, strong governance, and scalable systems to support sustainable growth. Team members collaborate across functions and geographies, leveraging data and technology to improve efficiency and client experience. iFAST fosters a culture of accountability, continuous improvement, and professional development, offering opportunities to contribute to strategic initiatives and regional expansion.
Role Description The Regional Vice President of Operations is a full-time remote role responsible for overseeing operational performance across an assigned region, ensuring alignment with corporate strategy and service standards. This role manages regional operations teams, sets performance goals, monitors key metrics, and drives process improvements to enhance efficiency, quality, and customer satisfaction. The Regional Vice President collaborates with senior leadership on strategic planning, supports P&L accountability, and leads cross-functional initiatives to optimize workflows and resource allocation. Daily responsibilities include reviewing operational reports, guiding project execution, coaching managers, addressing escalated customer issues, and ensuring compliance with organizational policies and regulatory requirements. The role also involves identifying growth opportunities within the region and implementing best practices to support scalable, sustainable operations.
Qualifications
Strong Operations Management skills, including experience leading regional or multi-site operations and driving process optimization.
Demonstrated P&L Management capabilities with a track record of managing budgets, forecasting, and improving financial performance.
Customer Service expertise, with the ability to oversee service delivery, resolve escalations, and maintain high client satisfaction levels.
Strategic Planning experience, including setting regional objectives, aligning operations with corporate strategy, and supporting long-term growth.
Project Management skills, with proficiency in planning, executing, and monitoring complex, cross-functional initiatives.
Proven leadership and people management abilities, including coaching managers, building high-performing teams, and leading through change.
Excellent analytical, problem-solving, and decision-making skills, with proficiency in using data and KPIs to guide operational decisions.
Clear and effective communication skills, both written and verbal, and the ability to collaborate with stakeholders at all organizational levels.
Comfort working remotely, with strong time management, self-organization, and digital collaboration skills.
Bachelor’s degree in Business, Operations Management, Finance, or a related field; advanced degree or relevant certifications (e.g., PMP, Lean, Six Sigma) are advantageous.

Work arrangement
Yes