Guest Service Agent / Hotel Receptionist

Oaks Auckland Hotel are looking for a part-time Guest Service Agent/ Hotel Receptionist who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 11:00pm
Minimum hours: 24 per week
$25 NZD per hour
Successful candidates will have:
Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Ability to speak Mandarin or Cantonese is highly advantageous, though not required.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
This is your chance to work within a property backed by two powerhouse organisations - Minor Hotels, a global hotel operator with a portfolio of over 560 properties, and Mulpha, a leading investment group with a strong commitment to hospitality excellence.

Employment type
Part-time

Work arrangement
No