Customer Service (Cantonese Speaking)

Customer Service Executive – Mandarin/ Cantonese Speaking
Location: Remote - Fulltime Permanent
MUST HAVE: Mandarin/ Cantonese speaking required
Salary range: USD 400 - 600 (Monthly Basis ~ Max HKD 5.000)
As a full-time, permanent employee, you will play a crucial role in providing exceptional support to our clients and ensuring their satisfaction with our services.
Key Responsibilities:
Serve as the first point of contact for clients, addressing their inquiries and concerns promptly and professionally
Build strong relationships with clients by understanding their needs and providing timely and effective solutions
Collaborate with internal teams to resolve client issues and ensure a seamless experience
Maintain accurate and updated client records and documentation
Assist in the onboarding process for new clients, providing guidance and support as needed
Monitor and analyze customer feedback to identify areas for improvement and make recommendations for enhancing our services
Stay up-to-date with industry trends and best practices to continuously improve the customer experience
Participate in regular team meetings and training sessions to enhance knowledge and skills
Contribute to the development and implementation of customer support strategies and processes
Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field
Minimum of 2 years of experience in customer support or a similar role
Excellent communication and interpersonal skills
Strong problem-solving and critical thinking abilities
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office and CRM software
Knowledge of customer service principles and practices
Experience in the tech industry is a plus

Work arrangement
Yes