Team Leader

The Opportunity
An exciting opportunity within HammondCare as a Team Leader for Dementia Support Australia (DSA)! This leadership role offers the opportunity to manage a team of staff, ensuring high-quality service delivery for the DSA program. You will provide professional guidance, foster a supportive culture, and drive program outcomes. The role involves overseeing case management, managing resources, ensuring compliance with KPIs, and maintaining strong relationships with key stakeholders. If you're passionate about leading a skilled team in dementia care and supporting our mission, apply now!
The role
Apply your expertise in assessment and biopsychosocial approaches, implement practical, innovative and non-pharmacological strategies to prevent, minimise or respond to changes in behaviour related to dementia. A rewarding opportunity to be involved in a Dementia Centre initiative looking to support people living with dementia who are transitioning from hospital settings back to their homes or into residential care.
This role is offered as a Permanent Full-time / Temporary opportunity, based out of our Brisbane office.
Responsibilities
Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
Provision of professional and clinical leadership for team members
Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s and Activity Work Plan.
Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
Ensure that the wellbeing and safety of team members is considered and proactively managed.
With support of Senior Team leader maintain local key stake holder relationships
Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
Recruit team members with appropriate skills for the specific roles being recruited for.
Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.
Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.
What do we need from you?
Tertiary qualifications in Nursing/ Allied Health or health- related degree.
Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
Ability to manage and support a team of skilled professionals across multiple sites and locations.
Displays strong customer service ethic and attitude
Ability to work on multiple tasks and projects simultaneously.
High level communication and interpersonal skills
Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
Strong analytical skills and attention to detail.
Good customer management skills for delivery of services to HammondCare and external customers
Strong administrative and computer skills.
A current Australian driver’s licence and willingness to travel intra and interstate
Empathy and patience
Desirable:
Eligibility for registration as a Health Practitioner in Australia
Evidence of study and or qualifications in the area of dementia
Knowledge of supporting older people and carers living with dementia
Application process:
Please include an updated resume and a brief cover letter explaining your interest in the role and how your skills and experience aligned with the responsibilities of the role.
For more info on DSA, check out our website: https://www.dementia.com.au/