Customer Support Executive

We’re Hiring | Customer Support Executive
CoverSure is hiring a Customer Support Executive to join our Customer Success team and directly interact with our app users and customers.
This is a voice-based customer support role, so we’re looking for someone who is confident, professional, and excellent at communication.
What we’re looking for:
• 1–3 years of experience in Customer Support, Customer Service, Customer Success, Voice Process, Relationship Management, or a similar role.
• Excellent verbal communication skills and a professional approach while handling customer calls.
• Strong English communication skills for professional emails and customer communications.
• A solution-oriented mindset with the ability to understand, troubleshoot, and resolve customer queries and concerns.
• Ability to directly coordinate with customers and work with internal teams for timely issue resolution.
• Experience with CRM/customer support tools will be an added advantage.
• Insurance knowledge or experience in Insurance/InsurTech will be a plus.
• Multilingual communication skills will be an added advantage.
• Bachelor’s degree.
Location: Mumbai.
Immediate joiners preferred.
If you have strong communication skills, enjoy interacting with customers, and are passionate about delivering a great customer experience, we’d love to hear from you!

Work arrangement
No