Product Manager

Title: Product Manger
Location: Chennai | 5 days | Mon to Fri - WFO
Experience: 4+ years
How will you be measured?
● Increase automation. More of the post-booking journey should be handled end to end by AI and systems, with fewer manual touchpoints.
● Increase Brand Loyalty Score (BLS). Customers should come back and recommend us.
● Reduce the unhappy %. Catch dissatisfaction early and fix it before it escalates.
● Reduce losses. Cut the leakage from errors, missed services, refunds, and operational failures
What will you build?
● Building AI agents across chat, voice, and messaging that can resolve customer queries and take
actions.
● Automating workflows such as document collection, verification, voucher checks,
ticketing, escalations, and proactive outreach.
● Building customer-health systems that identify unhappy customers before they escalate.
● Creating better internal products for account owners, booking executives, visa teams, and operations teams so they can focus on exceptions rather than repetitive work.
● Designing prompts, tool-calling workflows, guardrails, and evaluation frameworks with
engineering.
● Using customer, operational, and financial data to identify the next high-impact problem worth solving.
What we’re looking for
● 5+ years in product management, with meaningful experience shipping AI/LLM or automation products in production.
● Hands-on depth in prompt engineering, agent design or tool-calling, and evals.
● Experience owning customer experience, support, or operations-heavy products, with a clear record of moving metrics like CSAT, NPS, containment, or cost.
● A strong analytical bent. You're comfortable with SQL and dashboards.
● A bias for ownership. You take problems from discovery through launch and iteration without waiting to be told.
● Experience leading or mentoring PMs is a strong plus.
● Travel, hospitality, e-commerce, or marketplace experience is a plus
How to Apply:
Send an email to lalitha@sochstreet.com along with your resume, notice period, location, current and expected CTC details.

Work arrangement
No