Boutique Director

Within the boutique team, your main mission will be to lead the successful implementation of Audemars Piguet's retail strategy at boutique level, while driving business performance, delivering exceptional client experiences and developing a high-performing team.
As a key leader within the boutique, you will be responsible for ensuring operational excellence, strengthening client engagement and fostering a collaborative and performance-driven culture aligned with Audemars Piguet's values and vision.
In this context, you will be responsible for:
Defining and executing boutique strategy to deliver sales performance, client development and operational excellence
Leading the day-to-day operations of the boutique while ensuring the highest standards of service, presentation and operational excellence
Monitoring business performance, identifying growth opportunities and implementing initiatives to support continuous improvement
Managing boutique operations, inventory and security processes in line with Company policies and procedures
Delivering an exceptional client experience across all client touchpoints, including sales, after-sales and boutique events
Developing long-term relationships with clients while supporting client acquisition, retention and loyalty initiatives
Driving CRM excellence and ensuring client information is accurately maintained and leveraged to support business development activities
Acting as a Brand Ambassador and representing Audemars Piguet with professionalism both inside and outside the boutique
Leading, coaching and developing the boutique team to achieve individual and collective objectives
Creating an engaging, collaborative and high-performance environment aligned with Audemars Piguet's values
Supporting recruitment, onboarding, talent development and succession planning initiatives
Promoting knowledge sharing, continuous learning and a strong customer-centric culture across the team
Collaborating closely with regional and headquarters teams while contributing to business projects and strategic initiatives
Providing regular business updates, operational reporting and recommendations to support decision-making
Minimum of 8 years of experience in luxury retail, hospitality or a client-facing environment, including team management responsibilities
Proven experience leading teams and driving business performance within a luxury or premium environment
Strong understanding of client development, customer experience and relationship management
Demonstrated ability to manage boutique operations, business performance and operational excellence
Strong leadership, coaching and people development skills
Excellent interpersonal and communication skills with the ability to influence and engage stakeholders at different levels
Customer-centric mindset with a passion for delivering exceptional experiences
Strong organizational, analytical and problem-solving skills
Experience working with CRM tools and client engagement initiatives
Proficiency with Microsoft Office applications and business reporting tools
Ability to work effectively in a fast-paced and dynamic environment
Fluent in English

Employment type
Full-time

Work arrangement
No