Associate Repair Analyst

Department:
Supply Chain Management
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
Ready to help keep Southwest’s aircraft flying through effective repair and supply chain coordination? As an Associate Repair Analyst, you will support Tech Ops Supply Chain programs by coordinating aircraft component repairs, managing part movements between Southwest and repair vendors, and helping ensure repairs are completed efficiently and cost-effectively. You will monitor repairs throughout the repair lifecycle, research and resolve invoice discrepancies, and partner with suppliers and internal stakeholders to support operational priorities. In this role, you will gain valuable experience in aviation supply chain and repair operations while contributing to warranty and contract compliance activities, supplier performance tracking, and repair status reporting. Your work will directly support fleet reliability, improve part availability, and help control repair costs across Southwest’s operation.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Review warranty orders to determine the status and whether to dispute quotes and close once review is complete
Review and audit repair service and purchasing contracts to update in CDCS (Computerized Data Collection System)
Adhere to the repairs process specified in (assigned) ATA chapter
Execute automated process to import missing warranty data in CDCS
Administer monthly reporting for metrics, IME (Invoice Matching Exceptions), and Customer Damage Presentations
Assure contractual compliance and manage supplier performance
Develop knowledge of what is involved in repair process and continues to build knowledge with experience
Begins development of knowledge to effectively read technical documents and comprehend compliance requirements.
Collaborates with the designated analyst to address incoming part discrepancies.
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Fundamental understanding of supply chain management/lifecycle
Ability to Communicate in a clear and logical manner with internal/external Customers
Ability to Share status and other relevant information regarding parts to all Stakeholders
Ability to access, read and understand contract language from enterprise contracts repository
Prepare clear, concise, and accurate messages/requests
Ability to demonstrate good time management skills; act with a sense of urgency
Ability to establish personal best practices to manage responsibilities
Ability to support and provide assistance to other Team Members and lean in when necessary
Basic Knowledge of locating appropriate information in the Maintenance Procedures Manual (MPM)
Ability to gather feedback from others in order to get real- time feedback and make necessary decisions
Education
Required: High School Diploma or GED
Experience
Entry level experience, developing skills and knowledge in:
Supply Chain Management
Warranty processing and supplier communication
Finance/accounting
System navigation with various IT systems (e.g. SAP ERP/VIM, Ariba, Boeing Toolbox, Maintenix, Aeroxchange, QuickBase, Alteryx, Tableau)
Preferred: Experience with contract compliance or defined supplier agreements
Preferred: Basic understanding of end-to-end supply chain process
Preferred: Experience working with suppliers, vendors or external partners
Preferred: Experience working in a parts department or maintenance shop
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to use a computer with sufficient speed and accuracy to meet the demands of the job
Ability to communicate and interact with others in the English language to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must be at least 18 years of age.
Must be able to comply with Company attendance standards as described in established guidelines.
Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
Pay & Benefits:
Competitive market salary from $63,700.00 per year to $70,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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