Senior Executive, Technical Service & Governance

About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
About FWD Takaful Berhad
FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.
Visit https://www.fwd.com.my
Join us
We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.
KEY ACCOUNTABILITIES
Technical Underwriting & Governance
Review and assess new business applications to ensure decisions align with underwriting philosophy and risk appetite.
Maintain consistency in risk evaluation and ensure proper documentation for audit readiness.
Support the product development and update of underwriting manuals and technical guidelines.
Provide technical input for complex cases and exception handling.
Conduct regular underwriting quality reviews and support internal/external audits.
Recommend corrective actions and contribute to initiatives that improve underwriting consistency.
Conduct technical training sessions and develop case studies for underwriters. Communicate and cascade system changes and updates to underwriting rules.
Underwriting tools (ie UME) & Project Implementation
Participate in underwriting rule set and enhancement initiatives, including end-to-end testing of underwriting rules and processes.
Oversee UAT planning and execution to ensure system readiness for new products and underwriting rules.
Collaborate with IT, product, and operations teams to ensure successful delivery of system/rule changes.
Provide immediate project support for MHIT, including coordination, documentation, testing and follow-up of underwriting-related deliverables, under the guidance of Evelyn Chin (Manager – MHIT) and Jenny Wong (Assistant Manager – UWME/MHIT).