Specialist, Information Technology

The specialist will handle technical troubleshooting, respond to service requests, and provide user support to internal stakeholders, focusing on timely resolution and clear communication. Day-to-day tasks include maintaining network security controls, managing user access, coordinating with external vendors when needed, and documenting procedures and incident resolutions. The role also contributes to continuous improvement of IT processes, supports implementation of new tools and systems, and helps ensure compliance with relevant IT and data security standards.
Qualifications
Candidates should possess strong Information Technology and Network Administration skills, including experience with enterprise IT environments.
Candidates should possess solid Troubleshooting and Customer Service skills to diagnose issues, support users, and communicate solutions clearly.
Candidates should possess Network Security skills, including understanding of firewalls, access controls, and data protection best practices.
Relevant experience supporting remote and distributed teams, preferably in healthcare, clinical research, or regulated industries.
Knowledge of ITIL or similar service management frameworks, and familiarity with ticketing and documentation tools.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Ability to work independently in a remote setting, manage multiple priorities, and collaborate effectively with global colleagues.
Strong written and verbal communication skills in English; additional languages are an advantage.

Work arrangement
Hybrid