Facility Executive - Soft Services

Job Title
Facility Executive - Soft Services
Job Description Summary
Job Description
Job Description (JD) – Soft Services Executive (Hotel Background/Corporate Office)
Position: Soft Services Executive (Female candidate preferable )
Department: Facility Management / Administration
Location: Corporate Office Jaipur
Reporting To: Facility Manager
Job Summary
The Soft Services Executive is responsible for ensuring high standards of housekeeping, pantry services, pest control, hygiene, landscaping, and overall workplace experience within the Hotel Background/Corporate Office. The role involves vendor management, team supervision, quality audits, compliance & SLA monitoring, and timely resolution of employee concerns related to soft services.
Key Responsibilities
Housekeeping Management
Supervise housekeeping operations to maintain cleanliness and hygiene standards across office premises.
Conduct daily inspections of workstations, meeting rooms, washrooms, cafeteria, reception, and common areas.
Ensure adequate availability of housekeeping consumables and cleaning materials.
Monitor specialized cleaning activities such as carpet shampooing, deep cleaning, and façade cleaning.
Pantry & Cafeteria Management
Oversee pantry operations and ensure timely service delivery.
Monitor food hygiene, quality, and service standards.
Coordinate with catering vendors for meetings, events, and employee engagements.
Ensure pantry consumables are adequately stocked.
Vendor Management
Manage housekeeping, pantry, pest control, and landscaping vendors.
Monitor vendor performance against agreed Service Level Agreements (SLAs).
Verify vendor attendance, invoices, and monthly performance reports.
Conduct periodic review meetings with service providers.
Health, Safety & Compliance
Ensure compliance with workplace health, safety, and hygiene requirements.
Support EHS audits and facility inspections.
Maintain records related to soft service operations and statutory compliance.
Coordinate pest control and sanitization activities.
Employee Experience & Service Delivery
Address employee complaints and service requests promptly.
Maintain high workplace standards to enhance employee satisfaction.
Support office events, town halls, leadership visits, and employee engagement programs.
Documentation & Reporting
Prepare daily, weekly, and monthly MIS reports. Make presentations and present to the FM on monthly basis.
Track consumables, vendor performance, cost utilization, and service quality metrics.
Maintain asset and inventory records related to soft services.
Education & Experience
Graduate in any discipline (Preferable in Hotel Management/Facility Management preferred).
3–5 years of experience in corporate facility management, hospitality, or workplace services.
Experience in managing housekeeping and pantry operations in a corporate environment.
Candidates with prior experience in reputed hotels, hospitality chains, or luxury guest services will be preferred.
Key Performance Indicators (KPIs)
Housekeeping Audit Scores
Employee Satisfaction Levels
SLA Compliance of Vendors
Complaint Closure Time
Hygiene & Safety Compliance
Cost Control and Budget Adherence
Key Skills (Hotel & Hospitality-Focused)
Hospitality & Guest Relationship Management
Corporate Workplace Experience Management
Housekeeping Operations & Room Standards
Front Office Coordination & Guest Handling
Food & Beverage / Pantry Operations Management
Service Excellence & Customer Satisfaction
Vendor & Contract Management
Event, Conference & VIP Visit Coordination
Hotel-Style Service Delivery & Etiquette
Hygiene, Sanitation & Quality Audits
Complaint Handling & Service Recovery
Inventory & Consumables Management
Team Leadership & Staff Supervision
SLA Monitoring & Performance Management
Health, Safety & Workplace Compliance
Budget Control & Cost Optimization
MIS Reporting & Data Analysis
Communication & Stakeholder Management
Preferred Candidate Profile
Hotel Management graduate (BHM/DHM) preferred.
Experience in reputed hotels, hospitality chains, business hotels, luxury properties, serviced apartments, or premium corporate offices.
Strong understanding of housekeeping, front office, food & beverage, guest relations, and hospitality service standards.
Ability to translate hotel-level hospitality standards into a corporate office environment.
Experience handling VIP guests, leadership visits, town halls, and employee engagement activities.
Excellent grooming, communication, and customer-centric approach.
INCO: “Cushman & Wakefield”