Customer Email Support Executive - Hyderabad

Build a Career in Premium Customer Experience
Join ZAPS Premium Concierge and support premium clients across Saudi Arabia and global markets.
✨ Why Join ZAPS?
· Work with a premium concierge brand.
· Handle high-value customer interactions through email.
· Gain exposure to international clients and global service standards.
· Grow in a structured, professional environment with career opportunities.
🧩 What You'll Do
· Respond to customer emails with clarity, empathy, and professionalism.
· Coordinate with internal teams to resolve customer queries efficiently.
· Maintain response quality, accuracy, and turnaround time (TAT).
· Deliver a customer-first experience in every interaction.
🎯 Who Should Apply?
· Strong written English communication skills.
· Customer service or email support experience preferred.
· Detail-oriented with a customer-first mindset.
· Willingness to learn and work in a fast-paced environment.
Qualifications
Graduate in any discipline.
1-3 years of experience in customer service, email support, concierge operations, or a similar role.
Experience in travel, hospitality, banking, or premium customer service would be an advantage.
About ZAPS Group
ZAPS Premium Concierge is expanding its Customer Response Team in Hyderabad. We are looking for customer-focused professionals with strong written communication skills and experience in handling customer queries through email.
If you take pride in delivering a smooth and professional customer experience through email, we would be happy to hear from you.
Become a part of a growing global concierge team.
For more information, contact the ZAPS HR Team.
swathi.a@zapsgroup.com

Work arrangement
No