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Job Title: Cloud Systems & Operations Engineer (AWS)
Role Summary:
We are seeking an operations-focused Cloud Systems Engineer to join our Cloud Infra DevOps Team. Your primary mission is the day-to-day operational excellence of our AWS Organization. You will be the go-to person for managing IaaS resources, ensuring server health across Linux and Windows, and maintaining our monitoring and backup ecosystem. You will also be responsible for managing the end-to-end lifecycle of IT assets and service requests, ensuring all infrastructure changes and incidents are accurately tracked and governed within our ITSM and ITAM frameworks.
Key Responsibilities:
AWS Organization Management: Serve as the primary lead for AWS operational tasks, managing core IaaS services (EC2, S3, VPC, RDS) within a multi-account AWS Organizations structure.
ITSM & ITAM Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real-time inventory of all cloud and system assets.
Infrastructure Deployment: Maintain and update environment configurations using AWS CloudFormation templates.
Server Administration & Patching: Perform routine patching and vulnerability remediation for both Linux and Windows servers using Ivanti.
Access & Troubleshooting: Perform L2/L3 troubleshooting by accessing servers via AWS Systems Manager (SSM) or other secure protocols to review system logs and performance.
Monitoring & Backups: Oversee system health and performance via Grafana dashboards and ensure data integrity and disaster recovery readiness using Cohesity.
Preferred Skills (Bonus):
Coding: Proficiency in Python is highly desirable for building custom automation scripts and AWS API integrations.
Certifications: Active AWS Certifications (e.g., SysOps Administrator, DevOps Engineer, or Cloud Practitioner) or other relevant cloud certifications.
Multi-Cloud Experience: Exposure to other cloud platforms like Azure or GCP is a plus.
Required Skills & Qualifications:
AWS IaaS Proficiency: Solid understanding of core AWS services and multi-account management.
Cross-Platform Admin: Proven ability to manage and troubleshoot both Windows and Linux environments at the command line.
Scripting: Proficiency in Shell or Bash for automating routine operational workflows.
Tooling Expertise: Practical experience with Freshservice (or similar ITSM/ITAM tools), Ivanti, Cohesity, and Grafana.
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