Executive

Job Summary
We are looking for a customer-focused and service-oriented Front Office Executive to join the Front Office team at Signature Club Resort. The role involves managing guest interactions, ensuring smooth check-in and check-out, handling guest requests, and supporting daily front office operations.
Key Responsibilities
Guest Services & Reception
Welcome and greet guests with a warm and professional approach.
Manage guest check-in and check-out procedures.
Handle guest queries, requests, and feedback promptly.
Front Office Operations
Manage room allocation, reservations, and guest records.
Coordinate with Housekeeping, F&B, and other departments.
Ensure accurate billing and payment-related procedures.
Night Shift & Audit Support
Handle night shift front office operations as assigned.
Support night audit activities and daily revenue reconciliation.
Ensure proper handover of shift-related information.
Guest Satisfaction & Compliance
Maintain high standards of guest service and hospitality.
Follow hotel SOPs, safety procedures, and security protocols.
Maintain accurate records and ensure effective communication.
Skills & Competencies
Excellent communication and interpersonal skills.
Guest handling and problem-solving abilities.
Knowledge of hotel front office operations.
Basic computer knowledge and familiarity with hotel PMS.
Professional grooming and a customer-focused attitude.
Ability to work in rotational shifts, including night shifts.

Experience
2 - 5 Years

Employment type
Permanent

Work arrangement
No