TRANSITION MANAGER L1

Job description:
Job Description
Role:
The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.
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Do:
Ensure effective transition as per project plan and timelines
Implement transition plans and register new transitions - calendar and spreadsheet on the system
Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
Schedule required meetings as directed by the Transition Manager and document meeting minutes
Conduct data extraction of hours spent per transition and tracking against planned budget
Assist the transition lead in the assessment of technology transition proposals as and when required
Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
Prepare timely and accurate reports and dashboards as required by the stakeholders
Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition
Stakeholder management
Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
Provide timely assistance in case of an escalation and support resolution of escalations/ issues
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Deliver
No.
Performance Parameter
Measure
1.
Customer Centricity
CSAT (PCSAT & ACSAT top 2 Box) % / NPS
Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs
Adherence to all customer contractual commitments related to Services transitions
Adherence to Services transition norms on all key performance metrics
2.
Presales & Delivery Excellence
100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct
Demonstrate One Wipro by 100% usage of Integrated Transition framework
Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q
Process Exceptions to be minimized by 100% compliance to the ITF
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Mandatory Skills: Transition Management
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Experience: 8-10 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Work arrangement
No