Investigations Case Manager

Why Join EML?
An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
Monthly rostered days off, or
A 9-day fortnight
giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Make a real difference in people's lives with EML
As part of our diverse team based in Newcastle/Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to screen and gather public data using open-source intelligence software. As a full-time Investigations Case Manager, you’ll analyse the data, generate reports and ensure information is in line with their certification.
This will be a max term contract to 31 December 2027, full time position based in our Newcastle/Sydney/Parramatta office, with flexibility to work from home once fully trained.
YOUR RESPONSIBILITIES
Create clear and detailed reports summarising findings, conclusions and actionable recommendations
Use open-source intelligence software to screen and assess claims by gathering and analysing public data from various sources
Collaborate with internal stakeholders, providing updates and insights
Ensure all data is accurate and aligns with claim certifications while adhering to privacy and confidentiality
Handle administrative tasks related to reviews, including creating reports, managing correspondence and recording actions.
ABOUT YOU
Must hold a current Class 2E (Private Investigator) Licence
Understand and comply with SIRA Standards of Practice
Proficient in using open-source intelligence software and data analysis. Advantageous if familiar with software applications Maltego & Caspar.
Strong ability to analyse and interpret complex data, with excellent critical thinking skills
Meticulous attention to detail with strong organisation skills and the ability to manage multiple tasks
Excellent written and verbal communication skills, capable of articulating findings clearly to stakeholders
Able to work autonomously while maintaining confidentiality and handling sensitive information with discretion
Previous insurance experience is desirable but not essential
Why You’ll Love Being Part of EML
You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:
Hybrid work options for better balance.
Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
Corporate wellbeing program, including gym and health insurance discounts.
Comprehensive learning and development tailored to help you grow.
More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
Company-wide celebration events that keep us connected.
Annual incentive scheme + regular salary reviews.
Ready to Make an Impact?
If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.
Apply now and help people get their lives back.