3PL & Rider Operations Manager (They/She/He)

As a 3PL & Rider Operations Manager, you will be handling a team responsible for cooperation with fleet partners and making sure we are always correctly supplied, reporting to the Head of Operations. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet and make our cooperation with fleet partners stronger.
THE JOURNEY
Develop long and short term commercial strategies for the fleet partners
Craft incentive plans for the fleet partners
Ensure rider acquisition processes are capturing the fleet available in the Polish market
Analyze daily and weekly operational metrics with a macro view for the long-term success of fleet partners
Develop execution plans that will be implemented, ensuring they are delivered by the team
Plan the acquisition and incentive budget and oversee the spending
Ensure Glovo is the number one app of choice among riders
Understand, deep-dive and have complete awareness of the country’s supply situation at all times
Get to know the fleet situation of all the regions, be hands-on and active part of the courier support initiatives
Define and execute high-impact engagement and retention projects
Make data-driven decisions to identify best practices and improve efficiency of the rider funnel
WHAT YOU WILL BRING TO THE RIDE
Strong commercial acumen and ability to lead negotiations with external partners
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations and drive actions
5+ years of experience in high demanding positions (operations, consulting, investment banking, etc.).
Advanced stakeholder management and influencing skills
Experience managing high-performing teams
Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, and handle multiple issues simultaneously in a dynamic environment.
Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions
The ability not only to plan an initiative but also to execute it
An openness to change.
Effective communication skills
Polish and English full professional proficiency
Advanced knowledge on Google Sheets, MS Excel and SQL (as a plus)
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo meal benefit to satisfy your cravings!
🏊 Free multisport card
🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
👪 Enhanced paternity leave.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being

Employment type
Full-time

Work arrangement
Hybrid