Sales Host / Member Consultant

The Role
As a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club.
You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect.
Membership Sales & Retention
Deliver exceptional experiences that convert prospects into members
Drive membership sales, renewals, upgrades and secondary spend opportunities
Conduct tailored club tours based on individual fitness goals and needs
Use effective questioning, rapport building and objection handling techniques
Follow up enquiries and leads to maximise membership conversion
Build strong relationships with members to improve retention and engagement
Support the delivery of club sales and retention targets
Customer Experience
Provide a friendly, professional and welcoming environment for all members and guests
Handle member queries and concerns efficiently and professionally
Promote the products, services and fitness solutions available within the club
Actively support club initiatives, events and member engagement activities
Represent the Everlast Gyms brand with energy and professionalism
Operational Excellence
Support the day-to-day operation of the club
Act as a key holder when required
Maintain high standards of cleanliness, presentation and safety
Support gym floor standards and member-facing areas
Assist with gym resets and operational tasks where required
Utilise membership and CRM systems effectively to manage enquiries and member information
Team Contribution
Work collaboratively with the wider club team to achieve business goals
Support national campaigns, challenges and initiatives
Contribute to a positive and engaging club culture
Take ownership of personal performance and development
What We're Looking For
Essential
Passion for fitness, customer service and sales
Strong communication and relationship-building skills
Positive, confident and outgoing personality
Target-driven mindset with a desire to achieve results
Strong organisational and administration skills
Ability to work independently and as part of a team
Flexible approach to working hours, including weekends and Bank Holidays
Desirable
Previous experience in sales, hospitality, retail, leisure or customer service
Experience working toward sales or performance targets
Knowledge of membership sales or customer retention principles
Experience using sales, booking or membership systems

Employment type
Full-time

Work arrangement
No