PROJECT MANAGER - Project Management-Infrastructure

Job Description ? Project Manager
Role Overview
Responsible for planning, executing, and managing IT projects and service transition initiatives from initiation through completion. The role involves coordinating cross-functional teams, managing customer expectations, tracking project scope, schedule, risks, resources, and financials, and ensuring successful delivery within agreed timelines and quality standards.
Key Responsibilities
Plan and manage projects from initiation through successful completion.
Define project scope, objectives, deliverables, milestones, timelines, and responsibilities.
Coordinate cross-functional teams across Database, Cloud, Infrastructure, Application, and other technology tracks.
Act as the primary point of contact for project-related communication with customers and stakeholders.
Conduct regular project status meetings and provide progress updates to customers and leadership.
Track project schedules, dependencies, milestones, deliverables, and overall project health.
Manage project risks, issues, dependencies, and escalations and drive them to closure.
Manage project resources, capacity, allocation, and utilization to ensure effective delivery.
Coordinate recruitment, onboarding, knowledge transfer, shadowing, and transition activities where required.
Manage project financials, effort utilization, billing inputs, SOWs, Change Requests, and commercial dependencies.
Work closely with Sales, Finance, Contracts, HR, and technical teams to ensure smooth project execution.
Ensure project deliverables meet agreed scope, quality, timelines, and customer expectations.
Drive process improvements, standardization, automation, and operational efficiency initiatives.
Manage project documentation, governance, action items, decisions, and status reports.
Identify opportunities for resource optimization and improved project profitability.
Support new projects and customer engagements through project planning, estimation, staffing, and transition activities.
Lead customer escalations and ensure timely resolution of project-level concerns.
Conduct project reviews and identify lessons learned and improvement opportunities.
Ensure appropriate governance and communication throughout the project lifecycle.
Project Management Areas
Project Planning & Execution
Scope, Schedule & Cost Management
Resource & Capacity Planning
Risk & Issue Management
Customer & Stakeholder Management
Project Governance
Transition & Knowledge Management
SOW & Change Request Management
Financial & Commercial Tracking
Cross-functional Team Management
Service Delivery Coordination
Continuous Improvement
Key Performance Indicators
On-time project delivery
Project scope and quality compliance
Customer satisfaction
Resource utilization
Project profitability
Risk and issue closure
Successful transitions and onboarding
Stakeholder satisfaction
Project governance and reporting
Delivery team performance
Preferred Experience
12+ years of experience in IT Services / Project Management / Managed Services.
Experience managing enterprise IT projects and global customers.
Strong experience in cross-functional team management.
Experience managing project budgets, resources, timelines, risks, and deliverables.
Experience with SOWs, Change Requests, commercial coordination, and customer governance.
Strong understanding of IT service management and project delivery processes.
Excellent communication, stakeholder management, negotiation, and presentation skills.
Strong ability to manage multiple projects and priorities simultaneously.

Work arrangement
No