Customer Service Specialist (e-commerce)

Last date to apply:
25 października 2026
About the role
We are looking for an Customer Service Specialist (e-commerce) to join team of our Shared Service Centre in Warsaw and to help us establish best in class service.
You will be focusing on delivering operational excellence to our locations across Europe, stabilizing, and ensuring the smooth running of queries management processes to provide best service to our European businesses.
Your main tasks:
Participation in establishing new centralized e-commerce processes in SSC in customer support area
Working through incoming second line support tickets
Extracting and cross validating relevant order data, based on status
Providing customers with accurate information
Stabilizing the migrated process
Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations
Supporting receivables activities such as collections, cash posting, invoicing etc.
Identifying and implementing process improvements
Preparing reports and analysis
Assuring process compliance with Husqvarna policies and regulatory guidelines
Candidate Profile / Expectations:
Minimum 2 years of experience in customer support (preferably in e-commerce in a product-based company)
Experience in handling 2nd line support and managing complex customer cases
Fluent English (B2/C2)
Ability to analyze and validate order data across systems (e.g., CRM/ERP, SAP is a plus)
Experience working with ticketing systems and maintaining high-quality customer communication
Good analytical skills – ability to prepare reports, analyze data, and identify process improvement opportunities
Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting)
We Offer
Husqvarna Group offers an international and dynamic workplace with opportunities to develop, take responsibility, and contribute to our sustainability journey.
Work in a growing team and international environment.
Attractive benefits package, including MultiSport card, private medical care, group insurance, and lunch card.
Modern office in the Forest building, opposite Westfield Arkadia in Warsaw.
Hybrid working model – 3 days per week from the office.