Customer Care Professional

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express are looking for Customer Care Professionals to join their Customer Engagement Network in the Netherlands. The proposed work regime will be hybrid including 3 days per week in the office in Amsterdam.
Demonstrate personal excellence by remaining positive in difficult situations
Strong verbal communication skills in Dutch and English
Display a passion to serve by delivering extraordinary service in every interaction with our customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions.
Our mission at American Express is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Engagement Network which develops lasting relationships with our Card Members.
Here's just some of what you'll do in this role
Deliver extraordinary care to a wide range of American Express customers with a variety of requests
Help propel your team to success
Build meaningful relationships through consultative questioning to ensure added value for the customer
Offer custom solutions and negotiate a positive outcome for the customer and American Express
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information
Re-prioritize to adapt to the ever-changing environment
In return, as a talented and capable professional we will
Offer opportunities for your professional growth and advancement
Provide recognition and reward when you drive and deliver exceptional results
Respect and value you for your diversity, integrity, and teamwork

Work arrangement
Hybrid