MVS NW Support Intern

Introduction
We are looking for a motivated intern to join our MVS Network Support team, assisting in delivering high-quality technical support for clients running critical business applications on the Cisco/Juniper/Checkpoint platform. This is an excellent opportunity for students interested in enterprise IT systems to gain hands-on experience with a stable, mission-critical network infrastructure system used by companies across the globe.
As a Product Support Intern, you will assist support engineers in investigating, diagnosing, and resolving technical issues, helping customers maximize the value of client’s network infrastructure.
What You’ll Gain
Real-world experience with enterprise support processes.
Real‑world L1 network operations, triage, and escalation paths
Reading/understanding configurations and change workflows (ITIL)
Root cause analysis and post‑incident documentation
Communicating with stakeholders and writing crisp KB/runbooks
Foundations for CCNA and entry‑level NOC/Network Engineer roles
Exposure to networking skills widely used in banking, manufacturing, logistics, and more.
Training on ticket/case handling, system troubleshooting, and support best practices.
Opportunities to work on cross-functional projects with developers and infrastructure teams.
Mentorship from experienced network professional.
Your Role And Responsibilities
Monitor network health (NMS) and triage L1 incidents & SRs
Troubleshoot LAN/WAN/Wi‑Fi/VPN and basic routing/DNS/DHCP issues
Assist with switch/router configs and firewall change implementations (under supervision)
Work with support tickets to gather logs, system data, and steps to reproduce issues.
Provide first-level support via email, ticketing systems, or live support (under supervision).
Collaborate with senior engineers and architect teams to escalate and track complex issues.
Document common issues and create/update support knowledge base articles.
Participate in internal training and shadowing sessions to build network technical knowledge.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Currently pursuing or recently completed a degree in Computer Science, Information Systems, or a related field.
Strong interest in technical support, enterprise systems, and customer service.
Basic understanding of operating systems, networking, and database concepts.
Good communication skills and attention to detail.
Willingness to learn about various network OEMs.
Preferred Technical And Professional Experience
Solid fundamentals: OSI/TCP‑IP, subnetting, VLANs, routing basics, DNS/DHCP
Comfort with CLI and Wireshark basics; strong communication and curiosity
Bonus: CCNA/Network+ (in progress), scripting (Python/PowerShell), ServiceNow/Jira

Work arrangement
Hybrid