HR Advisor

About Charlie
We’re Charlie and we exist to Make Work Better. We believe the best way to do this is by building tools and services that democratise great HR for small businesses.
Our HR Advice team helps small businesses handle difficult people issues with confidence and build better places to work. We’re looking for an experienced HR Advisor to give customers practical, thoughtful advice and help us keep improving the service.
Come and join us to make work better!
What is a “HR Advisor II”?
You’ll manage your own portfolio of customers, building lasting relationships with founders and people leaders. You’ll guide them through complex employee relations matters, coach them through sensitive decisions and support projects that improve how their teams work.
You’ll bring strong knowledge of UK employment law and the judgement to apply it to the realities of a small business.
In This Role You Will
As our HR Advisor, you’ll be responsible for:
Manage a portfolio of customers and deliver an excellent experience throughout their journey with Charlie
Advise independently on complex matters, including redundancies, restructures, performance, conduct and sickness absence
Chair disciplinary, grievance and redundancy meetings, including at customer sites when needed
Coach founders and managers through sensitive people issues and deliver training on people management
Work with customers on projects such as progression frameworks, benefit reviews and management training
Draft and review high-quality handbooks, policies and employment contracts
Help customers develop progressive, practical policies and support them with EDI reviews
Keep up to date with UK employment law and relevant case law, and explain what changes mean for small businesses
Draft and negotiate settlement agreements, working with customers, employees and external solicitors
Coordinate external support, including Occupational Health referrals
Identify opportunities to offer customers additional support through Charlie’s services
Manage a busy caseload across multiple customers and projects while maintaining the quality of your advice
Develop and deliver customer training, share ideas to improve the service and mentor junior team members
Requirements
You must have:
Substantial experience advising independently on complex UK employee relations matters
In-depth knowledge of UK employment law and the ability to research case law where needed
Experience drafting or reviewing employment contracts, policies and handbooks
Confidence building relationships with founders and senior stakeholders
Experience coaching managers and delivering training clearly and confidently
Strong writing and communication skills, with the ability to make complex advice practical and easy to understand
The ability to manage a high caseload, competing deadlines and several customer relationships at once
An interest in using AI tools to work efficiently without compromising the quality of your advice
A desire to learn, share ideas and help build a service we’re proud of
Let us know if you have: (all of these are desirable, but none are required)
A CIPD Level 5 qualification or above
Experience advising small businesses across a range of sectors
Experience working in a HR consultancy
Experience mentoring or upskilling other advisors
We will still consider applications even if you don't meet every single one of the above requirements, so don't be put off if you don't match them absolutely perfectly!
We cannot offer visa sponsorship and you must be able to work in the UK.
This is an initial six-month fixed-term contract, with the possibility of becoming permanent.
The Way We Work
How We're Crafting Ownership, Belonging And Structured Flexibility
A team of 39 that genuinely enjoy spending time together, with regular in-person and remote events to foster connection
Hybrid-first approach; we optimise for office and remote working to be valued equally, and to be equally valuable
Live anywhere in the UK; we have 5 set days per year that we require the team to be together in our London office, but you have the flexibility to live anywhere in the UK
90 bookable "nomad working" days outside of the UK in any timezone each year
An amazing office space in East London's pet-friendly Second Home, and membership access to their wider London and LA locations.
We have review cycles 2x a year using our transparent career progression framework, and dedicated personal development time
Compensation Package
A benchmarked salary from £35,500 - £39,500 based on your level within our progression framework
Benefits
£750 yearly Work Your Way Budget (to put toward things like travel to London for company events, getting your home office setup and your L&D)
Access to our Learn You Way Fund (a company-wide fund that folks can apply to bolster their Work Your Way budget for L&D purposes
£30 monthly wellbeing Budget
Private Health Insurance through Vitality
25 days annual leave + public holidays
4 bookable “Personal days” per year for when you can’t bring your full self to work
A sabbatical of up to one month paid at 50% of salary, for every 3.5 years worked at Charlie.
Enhanced Equal Parental Leave policy
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.

Work arrangement
Yes