Senior Executive Information Technology

Department: Information Technology
Location: UDIT, Sector 68, Gurugram
Reporting To: Head – IT
Experience: 3–6 Years
Joining: Immediate / Short Notice
ROLE OVERVIEW
The Senior Executive– IT will manage and support IT infrastructure, cloud services, endpoint management, identity and access management, IT security, networking, Wi-Fi, classroom technology, audio-visual systems, ERP, CRM, and day-to-day IT operations across the university.
KEY RESPONSIBILITIES
Manage Microsoft Intune, including device enrollment, configuration, compliance, application deployment, Autopilot, and endpoint security policies.
Administer Microsoft Entra ID, including users, groups, MFA, Conditional Access, SSO, and access management.
Manage Microsoft365 / Office 365, licensing, user administration, and related services.
Administer Google Workspace, including Gmail, Drive, Groups, users, organizational units, and security policies.
Manage endpoint security, including antivirus/EDR, encryption, patching, firewall, device compliance, and endpoint hardening.
Provide L2/L3 support for Windows, macOS, mobile devices, VPN, Wi-Fi, networks, and IT infrastructure.
Manage and troubleshoot Wi-Fi infrastructure, network connectivity, access points, controllers, and user access.
Install, configure, and support classroom AV and technology systems, including projectors, displays, interactive panels, microphones, speakers, video conferencing, and lecture-capture systems.
Provide technical support for classrooms, laboratories, meeting rooms, auditoriums, and other learning spaces.
Manage and support the university ERP system, including user access, issue resolution, data accuracy, module coordination, and vendor coordination.
Support CRM platforms, including user management, workflows, integrations, reporting, and troubleshooting.
Coordinate with academic, administrative, and support teams to resolve ERP, CRM, AV, classroom technology, network, and IT-related issues.
Manage IT assets, software licenses, network devices, AV equipment, and IT inventory.
Monitor and resolve IT, security, network, ERP, CRM, and AV incidents within defined SLAs.
Assist with IT security, audits, compliance, vulnerability management, and incident response.
Maintain technical documentation, asset records, network diagrams, inventories, and standard operating procedures.
Use PowerShell and automation to improve IT administration and operational efficiency.
Coordinate with vendors for hardware, software, infrastructure, and technical support requirements.
QUALIFICATION
Graduate in Information Technology, Computer Science, or a related field.
Diploma or certification in IT, Hardware& Networking, or related technical areas will be an added advantage.
EXPERIENCE
3–6 years of experience in IT Infrastructure, IT Support, Endpoint Management, or IT Security.
Experience in an educational institution, university, or similar enterprise environment is preferred.
Immediate joiner or candidate available to join at short notice will be preferred.
TECHNICAL SKILLS
Microsoft Intune & Endpoint Management
Microsoft Entra ID &Identity Management
Microsoft 365 / Office365
Google Workspace Administration
Endpoint Security / EDR
Windows & macOS Administration
LAN, Wi-Fi,DNS, DHCP &VPN
IT Infrastructure & Network Administration
Classroom AV & Video Conferencing Support
University ERP Administration &Support
CRMAdministration & Support
PowerShell / Scripting & Automation
IT Asset Management &IT Service Management
Vendor Coordination & Incident Management
PREFERRED CERTIFICATIONS
Microsoft Intune / Endpoint Management
Microsoft Entra ID / Identity Management
Microsoft 365
CompTIA Security+
Google Workspace Administrator
DESIRED SKILLS
Strong troubleshooting and problem-solving skills.
Good understanding of IT infrastructure and information security.
Ability to independently manage and resolve technical issues.
Good communication and coordination skills.
Ability to manage multiple tasks and priorities.
Strong documentation and organizational skills.
Proactive attitude and ability to work effectively with cross-functional teams.

Work arrangement
No