KYC Analyst

Job Title
KYC Analyst
Job Description
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.
The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.
Join us at IG – the future gets built here.
Your Team:
Compensation details will be shared by the recruiter during the first interview.
This role sits within the KYC team, reporting into the KYC Team Lead/Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations. KYC Analysts bring a layer of experience and quality oversight above the Associate population.
Your role in the Team’s Success:
IG is growing its retail KYC team in Kraków, and this role owns the more complex end of client onboarding. As a KYC Analyst, you'll handle higher-risk and exception cases, support and guide junior colleagues, and help keep onboarding fast, accurate, and compliant as our retail client base grows.
What you’ll do:
1–2 years' experience performing KYC/AML activities, ideally within retail financial services.
Solid understanding of end-to-end KYC and retail client onboarding processes.
Strong risk awareness (operational, compliance, and reputational).
Strong problem-solving and analytical skills.
Familiarity with AML/KYC regulations and industry guidelines.
Good working knowledge of MS Excel; comfortable working with data and operational reporting.
Excellent written and spoken English communication skills.
Experience working with an internationally regulated retail client base.
Confident handling client queries and resolving complaints through at least one channel (email, phone, or other communication channels), with good judgement on escalation.
What You'll Need:
Experience training, coaching, or mentoring junior team members.
Exposure to process improvement, quality assurance, or audit work.
Experience partnering with internal or external audit teams.
Experience using AI tools to support day-to-day work.
The perks:
Competitive salary & benefits plan
Life Insurance
My Benefit Platform
Medical Insurance with Medicover
1 additional day off to celebrate your Birthday
2 additional days off a year for voluntary work
Share Plans for Employees
Free lunch at the office (ones per week)
Employee Assistance Program
We work in hybrid working model
Number of openings
1