Customer Support Officer

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems.
Shifts Schedule
08:00–16:00, 16:00–00:00, 00:00–08:00
Responsibilities:
Deliver service and support to customers through live chats, emails and phone calls
Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps
Handle and resolve customer complaints or issues
Provide information to customers regarding the Company’s services and products
Provide quality service and support in a variety of areas, including but not limited to, System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries
Follow up on the progress of the response to the customer
Perform Back Office and Clients Accounting Department duties as required and update Customer records
Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
Provide feedback on the efficiency of the service processes in place
Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.
Requirements:
University Degree or relevant working experience in Banking
Excellent command of the English language; knowledge of an additional language is an advantage
Computer literacy at a high level
Flexible, analytical skills, excellent communication skills, high attention to detail
Any knowledge of Finance and Economics is advantageous
Ability to work in shifts
Interview steps:
Screening Call - 30 min
Interview with Head of Customer Support - 1 hour
Interview with COO + CS Supervisor/Head of CS - 1 hour
Our Benefits:
Medical insurance
Provident fund
In-house gym with a personal trainer
Free daily lunch catering, snacks, and beverages
Company discount card for various products & services
21 days of annual leave and 10 days of sick leave annually
FxPro private shuttle bus service from Limassol
Birthday gift
Educational reimbursements & team building allowances
Monthly corporate events and activities

Employment type
Full-Time

Work arrangement
No