Team Leader

Company Description Finance Buddha operates in the retail asset FinTech space, specializing in the distribution of personal loans, business loans, home loans, and loan against property on behalf of leading banks and financial institutions. The company has expanded into insurance by acquiring an insurance distributor and securing its own IRDA license, offering a broader range of financial products. With offices across major markets in India, Finance Buddha has a team of 350+ employees and 500+ associates. The organization has partnerships with around 15 prominent banks and financial institutions, and manages the entire customer journey in-house, from lead generation to closure. Finance Buddha is currently the largest distributor of unsecured loans in South India and is focused on becoming a leading loan distribution player nationwide.
Role Description This is a full-time, on-site Team Leader role based in Noida. The Team Leader will oversee a sales or operations team, set daily targets, monitor performance, and provide guidance to ensure efficient handling of loan and insurance product inquiries. Responsibilities include managing end-to-end processes from lead allocation to closure, ensuring adherence to company policies and partner bank requirements, and maintaining high standards of customer service. The role involves coaching and motivating team members, conducting regular reviews, and preparing performance reports. The Team Leader will collaborate with management and cross-functional teams to optimize processes, support business growth, and ensure compliance with regulatory and internal quality norms.
Qualifications
Leadership and team management skills, including the ability to supervise, mentor, and motivate a diverse team.
Sales and business development skills, with experience in retail assets, loans, or financial products preferred.
Customer service and relationship management skills, with a focus on handling queries, resolving issues, and maintaining satisfaction.
Operational and process management skills, including workflow coordination, performance tracking, and quality assurance.
Analytical and problem-solving skills, with the ability to interpret data, identify trends, and propose improvements.
Strong communication and interpersonal skills, with proficiency in verbal and written communication.
Experience in BFSI, FinTech, or lending distribution is highly beneficial.
Bachelor’s degree in business, finance, or a related field; relevant certifications in finance or management are an advantage.
Comfort working in a fast-paced environment and meeting targets and deadlines.

Work arrangement
No