Field Service Architect

We are hiring for-
Field Service Architect
Experience: 8+ Years
Work Mode: Remote [Freelancing]
Notice Period: Immediate
Job Description —
Salesforce Field Service Architect
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Our Field Service Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that craft the future. Technical Architect successfully designs and manages the delivery of complex Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. As a core part of this role, you will realize solutions for our customers by focusing on consultancy, technical development & delivery for the customers and partners to solve critically meaningful business challenges using Salesforce’s Field Service Platform (SFS). Salesforce FS product provides FSM solutions for a wide variety of customer verticals and ecosystem(s) like Telecom, Utilities, Oil & Gas, Manufacturing, Finance etc. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background.
Responsibilities:
Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
Translate business requirements into well-architected solutions that best leverage the Salesforce platform
Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
Provide oversight and governance of Salesforce projects
Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Maintain a target billable utilization aligned to the role
Ability to understand a project and deep dive to debug issues
From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
Liaise with Salesforce product teams to support client implementations
Travels to client sites for projects, estimated 50-75%
Requirements:
Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
Expert level understanding of End-to-End Field Service Implementation
Good understanding of the Salesforce product suite, including Sales, Service, Marketing, and Community Clouds
Understanding of systems architecture and ability to design scalable performance-driven solutions
Understanding of key design patterns
Interested candidates please share your resume at
shruthim@qusonic.com

Work arrangement
No