Application Engineer

About The Company
USAA is a leading financial services organization dedicated to serving the unique needs of the military community and their families. With a mission to empower members to achieve financial security, USAA offers highly competitive products, exceptional customer service, and trusted advice. The company prides itself on core values such as honesty, integrity, loyalty, and service, which guide its interactions with members and employees alike. USAA fosters a supportive and inclusive work environment, emphasizing professional growth and community engagement. The organization also supports active-duty military spouses by providing flexible work arrangements, including remote or hybrid options, in line with applicable policies and business needs. Committed to excellence and innovation, USAA continuously strives to be the preferred financial partner for those who serve.
About The Role
The Application Support Engineer at USAA plays a vital role within the Production Management organization, serving as a Tier 2 (L2) technical support resource. This position is responsible for monitoring, troubleshooting, incident resolution, and operational support for critical business applications and services across the enterprise technology landscape. The role requires close collaboration with teams such as the Availability Command Center (ACC), Tier 1 Operations, Application Engineering, Infrastructure, and external vendors to ensure service stability and performance. The Application Support Engineer investigates and resolves issues related to application performance, system alerts, batch processing failures, integration problems, middleware issues, and production incidents that impact business operations. This position offers a dynamic work environment, with a requirement to be in the office four days a week, based in San Antonio, TX. Relocation assistance is not available for this role, emphasizing the importance of local candidates or those willing to commute.
Qualifications
Candidates should possess a bachelor’s degree or equivalent relevant experience, typically four years or more. A fundamental understanding of programming languages and technologies such as Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, Python, and Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS is essential. Experience with enterprise monitoring and observability tools like Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, or Azure Monitor is highly desirable. The ability to analyze logs, traces, metrics, and application performance data to identify issues is crucial. Familiarity with containerization platforms such as Kubernetes, OpenShift, Docker, and microservice architectures, along with understanding API-driven integration technologies, is also important. Proficiency with operational platforms such as ServiceNow, Jira, and Confluence, and knowledge of incident, problem, change, event, and knowledge management processes are required to succeed in this role.
Responsibilities
Design, develop, test, and implement technical solutions aligned with business objectives, ensuring scalability and sustainability.
Write, maintain, and enhance code to deliver new features and system improvements, supporting ongoing product development.
Troubleshoot and resolve technical issues and production incidents promptly to maintain system reliability and performance.
Analyze systems and operational processes to identify opportunities for efficiency improvements and operational excellence.
Define technical specifications, standards, and requirements that underpin robust application architecture.
Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance.
Monitor risk factors associated with business activities, ensuring compliance with organizational risk and security standards.
Benefits
USAA offers a comprehensive benefits package designed to support employees' physical, financial, and emotional well-being. Benefits include medical, dental, and vision coverage, a 401(k) plan, pension options, life insurance, parental leave, adoption assistance, paid time off, and paid holidays. Employees also have access to wellness programs and resources to promote a healthy work-life balance. The company emphasizes career development through ongoing education, training, and professional growth opportunities. USAA's commitment to employee well-being and development ensures a supportive environment where employees can thrive and achieve their personal and professional goals.
Equal Opportunity
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The organization values diversity and inclusion and is committed to creating a workplace that respects and promotes individual differences, ensuring fair treatment for all employees and applicants.

Work arrangement
Yes