Warranty Specialist

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Job Responsibilities:
POSITION SUMMARY:
The Warranty Specialist the main point of contact and/or first level of escalation for customers on behalf of the divisions, participates as a member of a cross-functional warranty team, representing the disciplines of quality assurance and engineering; bringing the voice of customer in this activity. Provide direction to satisfy customer warranty management requirements for new, modified or existing programs.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Learn and accomplish “expert” level competency in the customer warranty systems as directed by the supervisor
· Monitor repairs in the field using the customer system and provide early warning to the stakeholders on issues in field
· Create and distribute financial reports on warranty on monthly or more frequent basis if needed
· Access customer blogs, enthusiast websites, dealer resources, social media and other resources to keep a pulse on part performance in the field
· Gather warranty related data from both external and internal sources including OEM warranty programs, dealer returns and plant PPMs.
· Analyze returned parts from dealer participation programs for problem solving – root cause analysis.
· Analyze warranty data and establish priorities / rankings.
· Assist in preparing and presenting internal / external presentations.
· Acts as warranty champion, facilitates warranty management team meetings, and coordinates applicable project resolution.
· Works with the Divisions to identify Root Cause and develop action / implementation plan to correct.
· Tracks progress on warranty management team project implementation and reports on status, at regular intervals, internally and to OEM.
· Analyses data to ensure and prove that clean points are effective.
· Utilizes Magna internal warranty management systems such as Corporate Dashboard (Power Bi) and GWMS (Clustering & Alerts)
· Helps cross functional teams maintain best practices and lessons learned related to campaigns and warranty issues
· Engages with SME network to recommend warranty lessons learned read across back into design, process FMEA standards
· Process requests for warranty data benchmarking for new business quoting.
· Engages with purchasing groups to ensure a clear understanding of warranty agreements that exist with Tier II & III suppliers (Directed/Non-Directed)
· Understands and provides input to cross functional team about warranty related commercial terms and conditions of the customer
· Actively drives warranty reduction strategies to advanced program management team (cost and claim reductions)
Assists divisions in setting responsibility for warranty claims ($$) with customer, negotiations requiring technical expertise in warranty systems, processes and practices; minimizing exposure to Magna.
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Skills/Special Knowledge
1. Bachelor’s Degree equivalent engineering / commercial experience with automotive or highly engineered products
2. Needs to demonstrate high level of comfort with using online systems and tools like ERP, customer warranty systems, customer portals that are web based or server-client based
3. Needs to demonstrate high degree of analytical capabilities using excel formulas and pivot tables.
4. Ability to write macros is highly preferred but not mandatory. Training will be provided
5. Knowledge of quality assurance tools and methodologies. Formal training in CQI-14 is desired
6. Knowledge of OEM Warranty systems.
7. Advanced PC skills in Excel, Word, PowerPoint, SharePoint, Power BI, etc.
8. Good written and oral presentation skills face to face as well as over Microsoft TEAMs and telephone
9. Experience in dealing with customers on techno-commercial topics
10. Demonstrate “customer service” skills and leadership skills necessary to deal with divisions
11. Strong motivation to achieve year over year improvement in cost and claim reduction.
Experience - Minimum 5+ years of diversified experience in OEM warranty systems (preferred), QA Systems, and/or engineering (additional experience is required if applicant does not have a Bachelor’s degree). Experience in manufacturing atmosphere preferred. Ability to show increasing responsibility over time.
Physical Demands/Work Environment - Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer, may require local, domestic, or international travel to ME divisions. OEM increased part retention/return activities; must be able to travel locally (not restricted to a specific local location) on a daily basis to OEM Warranty Centers.
KEY BEHAVIORAL TRAITS FOR SUCCESS:
1. Business Acumen: Able to focus on delivering services in a way that enhances / maximizes profitability; ensure that team delivers service in a way that brings out the organization's value and competitive advantage; educate team on important developments within the organization; discuss relevant industry developments with team.