Operational Account Leader

Operational Account Leader
Description -
Job Summary
• This role is responsible for managing operational relationships and leading complex issue resolutions for top-tier accounts while advocating for customer and partner needs. The role conducts strategic business analyses and offers expert guidance in driving performance reviews and improvement plans. The role handles negotiations, operational strategies, and account performance against objectives while mentoring junior team members.
Responsibilities
• Manages and nurtures operational business relationships of top-tier accounts, providing both strategic and operational insights.
• Serves as the primary escalation point for complex operational issues, leading cross-functional teams to resolve these challenges in alignment with customer and partner needs.
• Takes the lead in conducting comprehensive business analyses, identifying risks, and guiding the development of effective solutions.
• Advocates for customer and partner needs, offering critical business insights for strategic projects and providing recommendations for continuous improvement.
• Leads high-level operational performance reviews with customers and partners, driving the development and execution of improvement plans.
• Provides expert guidance on complex strategic operational matters to internal clients, including executives, ensuring alignment with organizational goals.
• Communicates operational process changes to both customers/partners and internal clients, while also managing the implementation phase.
• Provides mentorship to junior team members, fostering professional growth and ensuring alignment with account objectives.
• Utilizes data analytics to derive insights, monitors key performance indicators, and generates regular reports for key stakeholders.
• Develops clear performance metrics and objectives for the accounts, regularly reviewing progress and making adjustments as needed.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
Preferred Certifications
• Certified Sales Operations Professional (CSOP)
Knowledge & Skills
NA
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.
Complexity
• Provides highly innovative solutions to complex problems within established policy.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Sales Operations
Schedule -
Full time
Shift -
No shift premium (Brazil)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"