Order Management Coordinator

Job Responsibilities:
Support the Regional Sales Teams, including US, Canada, and international business for both brands, and Brenthaven Corporate business including special pricing
Purchase Order and Sample Order creation, review, release and transmit to warehouse for fulfillment
Invoice inspection, timely processing
New SKU Set-up to distribution
Proactive inventory communication to OEM and International partners
Process RMA requests (Channel Partners)
First level of mis shipment/over shipment and warranty escalation including complex warranty issues for both brands.
Support all International business including special pricing, quotes, freight estimates
Weekly open order review and inspection, communication to partners
Document all recurring procedures to ensure that this function could be effectively handed over to a replacement or back up (temporarily or permanently)
Understand and continually review business processes for improvement
Proactively work with Allocation work group to ensure accuracy and effectiveness of the process
Respond to customer service inquiries including phone calls, emails, and NetSuite cases within determined SLAs
Other relevant tasks that may be assigned
Job Requirements:
Experience with Operations, Sales Support, and/or Customer Support related functions
Possess a work ethic that includes punctuality and consistent attendance
Logical, analytical & critical thinking skills
Eager to learn cross-functional tasks
Proficient in Microsoft Office
Proven ability to interpret and fully comprehend Inventory vs. Allocation report
Effective communication working within a team environment
Excellent written and verbal English communication skills to work effectively with both internal and external customers
Ability to maintain the confidentiality of sensitive information
Strong organization skills, including the ability to prioritize work
Self-motivated and detail-oriented
Effectively work with all departments within the organization
Ability to work independently and as part of a team
Willingness to adapt to changing business needs
Ability to work under pressure and meet SLAs
High degree of accuracy and reliability in data processing and analysis
Strong desire to meet / exceed targets and deliver within deadlines
Willingness to take on additional projects or workload from time to time
Willingness to work on night shift and hybrid work model at Silver City

Employment type
Full-Time

Work arrangement
No