Order Management Coordinator

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.
Our Core Purpose: We ensure mobile technology works so that people can focus on what matters.
Our Core Values:
Genuine and Respectful
Pride in Everything We Do
Excellence through Innovation
Obsessed with Customer Success
Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.
We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing, await the successful candidate.
Title: Order Management Coordinator
Location/Set-Up: Silver City, Pasig | Hybrid Work Model | Night Shift
About the role:
This role provides operational support across order processing, inventory coordination, customer service, RMA and warranty requests, and other order management activities, ensuring accurate and timely execution of business needs.
Job Responsibilities:
Purchase Order and Sample Order creation, review, release, and transmission to the warehouse for fulfillment
Invoice inspection and timely processing
New SKU setup to distribution
Proactive inventory communication to OEM and International partners
Process RMA requests for Channel Partners
Provide first-level support for mis-shipment and over-shipment
Support all International business, including special pricing, quotes, and freight estimates
Conduct open-order review and inspection and communicate with partners
Document all recurring procedures to ensure business continuity
Understand and continually review business processes for improvement
Proactively work with the Allocation Work Group to ensure accuracy and effectiveness of the processes
Respond to customer service inquiries, including phone calls, emails, and NetSuite cases, within determined SLAs
Perform other relevant tasks as assigned
Job Qualifications:
Bachelor’s degree in Supply Chain Management, Industrial Engineering, or related field
Background or exposure to supply chain operations, inventory management, or logistics is an advantage
Strong analytical and problem-solving skills
Strong attention to detail
Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
Excellent English communication skills, both written and verbal
Willingness to work on a night shift schedule
Willingness to work on a hybrid work arrangement in Silver City, Pasig City
Skills & Competencies:
Logical, analytical, and critical thinking
Effective written and verbal communication
Strong organization and prioritization
Self-motivated and detail-oriented
Ability to work independently and as part of a team
Ability to work effectively with internal and external customers
Adaptability to changing business needs
Ability to work under pressure and meet SLAs
High degree of accuracy and reliability
Commitment to meeting/exceeding targets and deadlines
Success Factors:
Accurate and timely processing of Purchase Orders, Sample Orders, invoices, SKUs, RMAs, and customer service requests
Effective communication of inventory and open-order updates to partners
Customer service inquiries and NetSuite cases are addressed within established SLAs
Accurate interpretation of Inventory vs. Allocation reports
Effective coordination with the Allocation Work Group and other departments
Recurring procedures are properly documented to support effective handover and business continuity
Business processes are continuously reviewed for improvement
Consistently demonstrates accuracy, reliability, responsiveness, and attention to detail

Employment type
Full-Time

Work arrangement
No