Director, Campaign Operations

Application Instructions
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
Active City Year Staff members must login to Workday to apply internally.
Number of Positions: 1
Position Overview
Reporting to the SVP, Growth & Revenue, the Director, Campaign Operations will play a critical role in helping City Year bring an ambitious campaign to life, translating campaign goals into coordinated action across the organization.
This is an exciting moment to join City Year as we build the systems, rhythms, and shared momentum needed to rally people around a bold vision for growth and impact. The person in this role will own the campaign management system, creating the governance structures, operating rhythms, reporting tools, and accountability mechanisms that keep campaign leadership informed, stakeholders aligned, and teams focused on achieving campaign objectives with clarity and energy.
Success in this role requires exceptional organizational leadership, strong analytical capability, operational rigor, executive presence, and the ability to inspire action through influence, clarity, and structured accountability.
This is a remote position with a priority for Boston-based candidates, special consideration in the following City Year locations: New York City, Philadelphia, Dallas, Chicago, Seattle, San Francisco/Bay Area, Los Angeles.
Job Description
Minimum Qualifications
Bachelor’s degree or equivalent combination of education and experience
Minimum 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness
Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives
Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders
Strong analytical, facilitation, executive communication, forecasting, and performance management skills
Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization
Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices
Authorized documentation to work in the United States of America
Responsibilities
The Director leads the campaign’s operating system, ensuring the campaign has clear governance, meeting cadences, decision-making structures, and follow-through across all major workstreams. This role manages campaign dashboards, milestones, action items, risks, dependencies, and accountability tools so leaders have visibility into progress and teams remain focused on the highest-priority work. The Director also partners with Development and campaign leadership to maintain campaign forecasts, pipeline visibility, stakeholder engagement plans, and leadership-ready reporting. This includes translating data into practical insights, coordinating key touchpoints with campaign leaders, volunteers, donors, ambassadors, and board members, and strengthening the workflows, templates, and processes that help the campaign move with urgency, confidence, and shared momentum.
Stakeholder Engagement and Operational Excellence
Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders.
Coordinate communications, briefings, touchpoints, and leadership follow-up
Design practical workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution
Campaign Management, Governance, and Accountability
Lead the campaign’s operating rhythm, including governance, meeting cadences, decision-making, and follow-through
Manage campaign dashboards, milestones, action items, risks, and dependencies to ensure clear ownership and accountability
Monitor progress against goals, identify barriers, and escalate risks or resource needs with recommended next steps
Forecasting, Reporting, and Insights
Maintain campaign forecasts, pipeline visibility, and progress tracking in partnership with Development and campaign leadership
Optimize data (across platforms) for accurate, timely, and actionable insights.
Translate data into recommendations, and leadership-ready reporting to support planning, prioritization, and decision-making
Preferred Qualifications
Experience in a national education, youth development, nonprofit, social impact, or campaign environment
Track record building and managing operating systems for complex initiatives with multiple leaders, teams, and stakeholders
Experience developing executive dashboards, scorecards, campaign forecasts, pipeline reports, and milestone tracking tools
Strong facilitation skills and ability to prepare executives, volunteers, and senior leaders for effective decision-making and follow-through
Experience working in a matrixed organization across national and local teams
Experience strengthening campaign operations, Program Management Office practices, revenue operations, or organizational effectiveness systems
Competencies
Strategic Thinking: Anticipates needs, identifies risks and opportunities, and builds operating plans that connect goals, people, timelines, and decisions
Operational Leadership: Designs systems, cadences, tools, and workflows that help complex teams execute with clarity, consistency, and momentum
Collaboration: Partners across national and local teams, volunteers, executives, and stakeholders to align workstreams and move shared priorities forward
Decision-Making: Uses data, context, judgment, and stakeholder input to support timely decisions, clear tradeoffs, and effective escalation
Project Management: Organizes, prioritizes, tracks, and manages workstreams, milestones, risks, commitments, and follow-through
Accountability: Creates transparency around owners, timelines, decisions, action items, and progress so commitments are visible and delivered
Success Measures
Campaign milestones are achieved on time and with clear ownership
Campaign forecasts are accurate, actionable, and regularly used by leadership
Leadership teams have confidence in campaign reporting, insights, and decision support
Critical initiatives are completed on schedule and with cross-functional coordination
Action items, risks, and dependencies are actively managed through clear follow-through
Campaign operations become more efficient, visible, and aligned over time
Compensation
$80,000 - $108,000 Annually Commensurate with Experience and Location
Benefits
City Year offers a comprehensive benefits package that helps our employees live their best lives and grow personally and professionally.
Employment at City Year is at-will.
City Year does not sponsor work authorization visas.
As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Fair Labor Standards Act
Family and Medical Leave Act
Navigate to our City Year career page:https://cityyear.wd5.myworkdayjobs.com/CityYear/jobs
Submit your application by October 9th, 2026.
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
Active City Year Staff members must login to Workday to apply internally.
Benefits
Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You